Tulsa Toy Depot

"Since discovering this toy store in December, I have spent approximately $600 in merchandise. Last week I purchased a toy for my daughter’s birthday, once we opened it I realized the play candles for the toy cake was too small and would be a hazard even for a 3 year old (as the age requirement listed). I waited a week to return it because we live 40 minutes away and I am in nursing school full time. So we just came on spring break. I had the ORIGINAL packaging, items wrapped inside, and the receipt. As soon as I said I had a return their whole demeanor changed. I was nothing but smiles and they shut me down immediately. They were very rude and unprofessional. I believe it was the two owners and they were both talking over each other to tell me they could not take the $50 toy back because it had been opened and “played with”. I never allowed my daughter to play with it because it was a choking hazard. They refused to even examine the toy to see it was in PERFECT condition. For a Christian establishment, they are very hateful. Will not be coming back again."

"I love this toy store! They’re so kind to my kids. They selection is amazing and prices are competitive. I always choose to support this shop. Bonus, they even gift wrap your items beautifully and free of charge. Why shop at big box stores or online?"

"We have made a lot of purchases at this store. We have always been satisfied. My wife bought something that was described to be maybe like a very soft silly putty that you could squeeze and shape, etc.. We opened it at Christmas and it was more like karo syrup. A mess. So she takes it back to Tulsa Toy Depot to show it to them. There was clearly something wrong with the product. The reception she received was very inappropriate. A gentleman, she believes an owner, said they don't do returns for opened products. She explained something was very wrong with the product. Even opened another of the containers and showed him the problem. He could not have cared less. He said they don't accept a return just because someone doesn't like the product. She again explained the wrongness of the product. He again refused a return. His manner was pretty difficult. He kept saying nobody else had experienced this problem. She said that doesn't matter. Look at this mess right in front of you! He finally agreed to a store credit. All of this over a $7.00 item. She didn't so much care about the money until this guy began acting like a fool. She was more concerned that someone else might have a problem with this product. We have grandchildren. We have shopped in this store a number of times. We will not be back. Ever. We are all about supporting a locally owned business. Until that business abuses their local clientele. Game over. I will be sharing the story of this experience every chance I get."

"I recently went into this awesome toy store and was so impressed with their store. There are so many different toys to choose from. It's clean and the staff is very friendly! Will be returning to do some Christmas shopping!!!"