Agency Repair

"Took in a Kitchen aid mixer for repair, was quoted by a women on the phone $75 to take a look at what’s wrong, got there and all of a sudden it’s $125, of course I pay $125. Two weeks later they email that the repair is a total $328, I can it’s an electrical cord and something else, nothing huge. I emailed back I’ll buy a new one for that cost. So I go in and am told oh he won’t be back for 1/2 hour so you need to come back…..I live 1/2 hour away. Let me add I sat in parking lot the 1/2 hour to go in and have the guy tell me oh it at another location and won’t be here until THURSDAY!!!! To avoid frustration find a reputable place to do business with, not this one they are horrible!!!!! Will never take anything again, over priced understaffed, misquoted. Done!"

"Zero stars if I could. Charged $100 just to look at the vacuum, said it'd take 7-14 business days (or 3 weeks!) to diagnose it (all it needed was a tune up). Given a quote for $127 MORE to tune up and replace a couple parts. After 5 more weeks with no word, I stopped in to get the machine, and paid the $227 in total for the labor and parts, though the pricing seemed outrageous, especially when it took so dang long. Then the owner tried to up-sell me on a newer vacuum after I paid to maintain my current Riccar. Obviously I'm not in the market for a new vacuum or I wouldn't have repaired my working one! When I brought it home, it clearly wasn't working right. I took it back to my TRUSTED vacuum shop in Loveland (an hour and a half away), where they diagnosed it in 2 hours, fixed, and charged me only $32 for the messed up work this shop did. All within one afternoon. (This shop put the belt on inside out, never replaced the used up handle cover, and over-shimmed the roller bar so that it wouldn't even roll anymore.) I don't even trust this store to do anything decent if I tell them my complaint, so I'm leaving it here for future customers' warning. Buyer beware."

"I was quoted $174 to do the maintenance on my Riccar and that they would rebuild the roller brush. That $174.00 was supposed to cover it all per Victor I even called my husband while standing there in front of Victor to tell him the news of $174.00 and the quoted 20 business days as they are quite behind. My husband said okay, Victor said they would be in touch. No problem I called to check on it on day 22 after not hearing from anyone and informed that they had to order the roller brush. No one called to tell me this update and now it was going to cost another $140+/- to fix it with a new roller brush and additional labor. I dropped it off on 9.12 and now I called again today 10.12 to check on it. Was told the manufacturer still had not shipped the part they ordered it would take another 3 weeks?!??! I was told someone should have called me to tell me this and no one has called. Needless to say I'm picking up my vacuum and taking it elsewhere."

"I have brought my vacuum to Agency a couple of times in the last 3 years and received outstanding service on the vacuum, and customer service! This last time, Victor stopped what he was working on, replaced a part, and tested it for me---explaining exactly what was wrong with the vacuum. It was as good as new within 10 minutes, for a nominal fee!"