Miller Family Appliance LLC

"We bought a washer & dryer from them & were quoted a price and told they could be delivered & installed in about a week. Great. It took 2 months. No apology. Of course they charged my credit card immediately upon ordering, and when I saw my credit card bill & inquired as to why it was roughly $50 over the quoted price, they rudely told me they charge a percentage to use a credit card (would have been good to know ahead of time as $50 is a significant amount of money). Scheduling was very unpleasant as they require you to be home all day, then at 5:30 pm on the first attempt they rudely said “We aren’t coming today. We will come tomorrow.” So we have to get another day off work with no notice to wait all day again only to be told that afternoon that one of the units was damaged in shipping. Have to have another one shipped. Wait another month calling repeatedly to see what the hold up is & being told each time “it will be in tomorrow.” Or “It will be in next week” No apology. No word from them. Just have to keep calling. Finally, I call one day & they say “Oh yeah, it’s been sitting here.” Whoohoo! “Can you come install asap? “ “No. We will come in 2 weeks.” Never one acknowledgment of any inconvenience to us. Praying we won’t need repairs done from this outfit… Next time we will get Home Depot in Vail to deliver & install ourselves."

"They treated us great! Our fridge went out and kim helped us get one picked out and had it delivered the next day"

"Where's the zero star rating??? Tldr - our dryer broke before Thanksgiving 2023, it took the "tech" 2 trips to troubleshoot the problem, both of which they did not bring the appropriate parts. This company will NEVER follow up with you, communication sucks as many times now we've been told "Someone will show up on x day," only to never hear from them after having cleared the entire day. They've also absconded with one of the main control boards of our dryer, and here we sit in the MIDDLE OF JANUARY 2024, with a still broken dryer. I generally don't like leaving one star reviews, in fact, most companies I will give the benefit of the doubt and either never post one, or, in the case I did, will remove after some time has passed. Forgive but remember is the motto. However, I will not subscribe to those same niceties here. The week before Thanksgiving, my mom, who lives in Meeker, had her dryer break. I did what internet sleuthing I could, and determined it was one of 3 issues; a thermal fuse, or 1 of 2 control boards. The cheapest solution was to try a new fuse, and so we did. We removed and replaced the thermal fuse, and lo the symptoms remained the same. The other 2 boards were 4-500 dollars a piece retail, and I'm not an appliance repairman. So I recommended we should call a professional. I deeply regret this decision, as the number provided for Miller Family Appliance does not call professionals. The "tech" initially could not make it out until after Thanksgiving of 2023. At the time this was more than agreeable. It was just a dryer, and only a week and a half away, my mom could survive. I described the issue over the phone and told them everything from the symptoms to our own troubleshooting process as well as part #'s/serial #'s. The "tech" arrived a week and a half later as agreed, but with no parts in hand. They spent a very rushed 15 minutes staring at the dryer(yes they used a multimeter to make sure there was power to the plug, really pulling out all of the stops), wrote the part # of the dryer down, and left, promising to be back the next week. I was not looking forward to having to clear another day to wait, but whatever. What followed was 2 months of no call/no shows, another trip required for troubleshooting the dryer, me traveling to Craig to pick up the part, only to find out they had ordered the incorrect part. I was also told the owner believes us to be either liars or idiots; and does not trust we really replaced the thermal fuse(why the hell would we lie???), and if we did, did so incorrectly. The "tech" told us this. Not once has the owner bothered with us in these 2 months. Finally, the worst of all - they removed and replaced the control board which connects to the power cord, only for NOTHING to change, until she removed the OTHER CONTROL BOARD. It has thus been 3 weeks of "we don't have the other board we are ordering it" and "it came but it was broken so we have to reorder it." The "tech" never attempted to troubleshoot the old board, in spite of me asking to please try the same method she had demonstrated with the new board, and instead we were told it is "probably" both boards. The "tech" then buttoned up the dryer with the NEW board still inside, absconded with our old board, and has not returned. This has been one of the most frustrating companies I've ever dealt with. And have I mentioned how you have to literally babysit them? You have to call CONSTANTLY to make sure you are still on their list for the day, and you'll never know if you actually are on the list until the day of, even if you constantly call and ask/remind. They will never follow up with you, 0 out of 10, these jabronis suck. Call someone else."

"Would give 0 stars if possible. We were told our delivery date would be the 11th and about 2 weeks later we are still waiting. The lady on the phone is the epitome of rude. Every time we’ve called she has hung up on us and is awful to deal with. She lacks all possible customer service skills"

"In an effort to support local small businesses we decided to call these folks. At first we were satisfied with the customer care we received but after waiting nearly 6 weeks for our appliances we no long feel we can support this local establishment. We would call and get the run around; promises of delivery and then excuses about why there were delays from the warehouse in Denver. We even offered to pick up the appliances ourselves. Waiting for a final discounted bill we were hounded for a credit card payment. Sadly Miller Family Appliance has some work to do to live up to their website promises..We sure do hope they can find some better help and improve their customer service."