Tri-River Appliance

"Great company! Delivery people need to pay attention to the work order. Hope to buy from them again soon."

"I've dealt with Tri River in the past; they've matched "big box" prices and I was glad to deal with a local business instead. Their people have been unfailingly friendly and--in general--responsive. However, I ordered an expensive new kitchen range, paid (in advance) about $800 for delivery and installation. After the delivery date was arbitrarily changed, I was also informed that all prep work including _exact_ relocation of the vent connection would have to be performed in advance at my expense. This proved to be prohibitively expensive. I ultimately had to cancel the range and pay a ridiculous ($600!) re-stocking charge. I may still purchase a major appliance from Tri River in the future if they can match big-box prices. However, I can't consider them for installation--and my expensive mistake could easily have been avoided if they'd been more clear about the exact requirements for installation."

"Our initial visit in store was disappointing as I felt like they did not listen to what I wanted and did not want. But later, after communicating via email with a recommended employee, I felt like she helped us find exactly what we wanted easily. Scheduling installation is awful because they tell you a day but won’t give you a time until the morning of, no matter if that time is 30 minutes after the call or hours after. Extremely frustrating and makes you plan your whole day around them while they do nothing to work with you. When they installed our fridge they didn’t connect the ice maker telling us our valve was bad when really the fridge just needed a slightly longer hose so we had to pay a plumber to connect it. But the other appliance installs went smoothly. Overall, it depends on the person you work with—some are helpful and respectful, some don’t seem to care. Their communication isn’t great and I have to follow up a lot and the installation scheduling is terrible. But the products are been great thus far and met our desires for reasonable prices. It’s a mixed bag for us."

"Tri-River had the double oven we wanted in stock and they booked our install right away. The three installers were uniformed, friendly and clean and they took the old unit away. Big shout out to Stephanie for listening and then matching us up so well with an oven that we're very happy with and a great experience. Service like this is no coincidence and speaks well of ownership/management. Highly recommend!"

"The people are exceptionally polite and genuinely friendly. The showroom is beautiful and they carry quality appliances. The reason I know about the quality is that I currently have and have had appliances from other companies go bad in short periods of time. All the appliances that I've bought at Tri-River are still working. They cost a little more, but are so worth it! Today I bought two upright freezers from them to replace a chest freezer that died that I bought only 3 years ago. I wish I would have bought the chest from Tri-River, but I didn't."