Monument Ridge Property Management

"Treat people very poorly and don't fix anything including unhealthy issues that could harm children. AFTER OWNER REPLY: I don't have to rent from you to know how you treat your tenants. This is a family member of mine, that is poorly treated by your rental company!!!"

"How can yall let people live in an environment with ceilings caving in and not only that most of those places have kids living in your residence? That's highly against health code. Yall need to get it together... I am praying for these families who have to live in that type of environment. Maybe I will just report to health department. This is sickening. Maybe start caring and fix what needs fixed where does there money go? Some if it should be going torepairs."

"Worst property management ever have had black mold in ceiling and walls and they refuse to do anything about it in fact Marsha decided to laugh at people when they were told they would do nothing about it they are super unprofessional and refuse to clean up health conditions that could cause anyone to get sick"

"Instead of having us stay somewhere else (another rental, hotel, etc) they’re just having us live here while they’re REPLACING THE ROOF. They started yesterday and the first man sized hole through my ceiling occurred. I tried to give them the chance to fix it up. The men working on the roof come back today, and after leaving for the day, my bedroom ceiling caves in as well. Covering my bed in pieces of roof, mold, rat feces, and rusty nails. I call the “emergency maintenance” since it’s the weekend. He asks me “So what’s your question for me?”, tells me this is ABOVE HIS PAY GRADE, hesitates to take my number down, and tells me he’ll be getting ahold of somebody else. I have been telling them about all of these issues starting in April, which just 1-2 months ago Marsha (MANAGER) tried to tell me that she shows no documentation of this and they supposedly never knew the roof was an issue. Which was very unlikely, considering the fact that one of her maintenance men came prior to this and poked a hole about 3 inches wide into our ceiling and placed a Lowe’s bucket underneath it. Every time I called Marsha to see when he was going to come at least do the next step, I was told that they were currently taking bids on replacing the roof and unfortunately it would be a waiting game. This specific incident where he came and poked a hole in my ceiling happened on June 17 2023. Two men from Monument Ridge Property Management showed up on January 19 2024 to start replacing my roof. Not sure what bids were needed if they were going to use their own people. All of this began in August/September 2022 because I had been reporting to them that every time it rained/snowed my house would flood and soak my carpets about 4 feet deep into the whole front side of my house. Leaving the entire front room carpet and half my bedroom carpet wet for days and this repeated/got worse with every rain. They didn’t put gutters up to fix this until April of 2023. Then, after the gutters were put up, this caused water to start dripping through the ceiling. This is when the maintenance man from MRPM came in June and did the above said incident. Another incident that doesn’t have to do with the issue at hand, but further represents the character of people who are in charge at MRPM is that on January 2 2023, our toilet needed completely replaced and they couldn’t do it until the following afternoon. I asked them how that’s supposed to work when I have three small children who don’t know how to go outside (which was their first resolution) and they suggested that there’s a gas station right down the street and to take my kids out in the middle of the night to the gas station if they needed to use the bathroom. Needless to say, I ended up spending my last $40 that night on a hotel room. It has literally been a nightmare."

"I've lived in my house for 6ish years. Anytime I've needed maintenance they have been quick to come over, they have never raised my rent by an insane amount, even when so many landlords were, which is very appreciated. If you pay your rent on time and are a good tenant they are good to you."