UCHealth Lone Tree Medical Center

"I had to wait six months to see a neurologist. Unfortunately, I didn't get to see a female doctor (which I would have preferred). No forms to fill out online and I wasn't given any at the appointment. I assumed that they had received my information from my previous neurologist. My follow up appointment is in six months. I may as well find a new neurologist if I have to wait that long."

"Very grateful for this location hosting my base primary care. Clean facilities with friendly staff. I do wish this location had a hospital off shoot for procedures but they have been willing to work with me utilizing Highlands Ranch hospital as well as specialists in network, based out of Colorado Springs. Directly across the parking lot include labs and physical therapy, and conveniently orthopedic services as well. They have given me the ability to visit with the best doctors I have ever experienced in a lifetime of medical challenges."

"Do not go here if you are concerned about your health. I was not taken seriously and my concerns were muted with the fact that I am a young woman and produce estrogen, so there is no way I could be having a heart attack. An actual cardiologist said that. Dr. Karen Moulton. The cardiologist didn't even make eye contact with me when she entered the room. She was extremely dismissive, lacked compassion, and didn't even know how to find test results on the computer...The RN Nicole was amazing - 5 stars for the RN's!"

"My review is specific to the third floor (lab) desk. After a smooth check in downstairs, the woman at the desk upstairs called us over to inform us there was no lab order, to which I presented her with the summary printout I was given so she could see what was ordered. She told me it was not a lab order and to call the doctor who ordered it. Then after actually looking at the papers told us that where we needed to go was actually across the parking lot. So why the bad review? Well, her tone the whole conversation was condescending and just rude. We were not the only people who were at the wrong place, but the others didn’t get called over by her. This is her job that she chose to take and none of the patients are there for their own amusement. I certainly didn’t take my child there for this type of experience. Please get people working there who will make a potentially uncomfortable and scary situation better for patients."

"First, they charge a facility fee for every appointment. Even telehealth. I have no choice but to visit my doctor in the doctor's office. A facility fee is a theft. Like I can see my doctor in the lobby or the parking lot. You are taking advantage. My doctor had just closed her private practice and began working at UC Health. I wanted to continue seeing her. I made an appointment. Saw the doctor as a follow-up/continued care patient. When I received my bill you would have thought I had a minor surgery. $572 billed! My insurance paid them $184 and now I am expected to pay $388. For a follow-up visit, we agreed that I should continue to take the same medications and nothing more. I found discrepancies in the medical billing. I tried to let my doctor know but it was impossible to speak with her. The only avenue given to contact her is through the portal. I never get replies so I can only assume she is not seeing my messages. I filed a formal dispute and their findings led me to believe they didn't even review the test results that prove my position. They are a huge organization and there are barriers to keep you from communicating with your doctor. I know my doctor and she is a good fair person. I refuse to believe that she would be okay with how I have been treated if she knew. I see that many others have also had horrible experiences similar to mine at this facility. The responses to negative reviews from UC Health reflect their impersonal and dismissive approach. Don't go here if you can avoid it."