Kohl's

"Cheryl at checkout showed me how to set a reminder on my Kohl's app so I know when my Kohl's cash is about to expire. Very helpful! Thank you Cheryl :)"

"Brace yourself- this is a lengthy review: Upon initial entry into the store- noticed it was clean and organized. Signs to where to go for customer service. This was my first time at this location. At customer service- encountered Emma- who was very helpful in expediently and professionally helping me with 2 separate returns. She was polite and efficient. I asked her to give me the money back on a gift card since I was shopping in the store today, and she was happy to do this. After these returns, I shopped the clearance sections in certain departments- including housewares. Why are the Halloween and Fall items still so expensive?! These are not really "clearance" prices. They had 2 large boxes of the individual Reese's PB cups- pumpkin shaped- they were 1.79 each?! And yes, this was verified by the cashier. Why 3 months after Halloween are they the same price as you would pay at Halloween for them?! The Christmas holiday section was not much better with mark-downs. I was able to find some good prices in clothing clearance. One thing I noticed is NOT ONE EMPLOYEE greeted me, or any other guest, looked up from their phones, or asked if I needed help with anything. NOT ONE. Entering the line for checkout- there were 4 sets of guests in front of me and 1 lane open. There was a guy (I found out later he was a manager) playing on his phone up by a register- but the register was not open. While waiting, the line grew to 11 sets of guests, and FINALLY the cashier called for backup. Now, mind you- there were employees at Sephora and in the women's, section just casually strolling or hanging out that saw these lines and did not initiate coming to help until the casher requested....and then they SLOWLY walked over and took their time logging onto a register. At this point we are 13 sets of guests deep in line. I had Amanda, who was one of the employees that did not seem rushed or motivated to help guests on the floor. Checkout was PAINFUL. It took almost 10 minutes to checkout. She spent a lot of time complaining about the weather because she just moved from Florida and seemed to have no realization of the number of guests standing in line wanting to move on with their day. Time for payment- gave her my Kohl's cash, my gift card I had just received less than an hour before from Emma, and my 15% coupon. She comes back to say that the gift card is empty. I present my return receipt and kept saying "Emma is right in the back- please call her up as I have money on the gift card." Rather than doing this, Amanda kept saying "there's no money on the gift card" looking at me accusingly. So, I just stood and stared at her knowing that I was being truthful. She finally called a manager....low and behold....I see the young 20's guy who had been playing on his phone not helping anyone walk up. He helped her and wouldn't you know it?! There WAS money on the gift card. So that was resolved. Next checkout issue- we process all the kohl's cash, gift card, and discount....and she tells me I owe almost 30 more dollars than my side of the screen says. I said "No, that does not make sense, that is not my balance- here is my balance" and I point to my side of the screen. She was arguing with me, and I stood there again just staring refusing to give her that amount. She called that manager back to the register who again did something and low and behold....I was right. Did she apologize for accusing me of lying or cheating?! No. She did not. Did she thank me for my purchases?! No. She did not. When I told her I do reviews and asked for her name- her face dropped. She told me her name, and I said "Thank you" and walked out with my purchases. It took over 20 minutes to checkout with the wait in line and register process....this was completely unnecessary. Mind you....the lines just kept getting longer. That manager did not step in to expedite the line, and some people actually just walked out rather than keep waiting. This was my first and last time at this location. Emma in customer service saved this review from being a 1 star."

"Emma at customer service was incredibly friendly and helpful! She went above and beyond to help my mother and I try to find a sweater when ours had a fault. She even went so far to search other stores in the state to try to locate it since it was no longer listed online! While she helped us, she also took care of other guests! She was incredibly friendly and efficient, and truly made our day. Thank you, Emma!"

"Staff is extremely helpful! The Manager even ran to the stock room to pick up a Christmas necklace for me, and the cashier went above and beyond too. Warms my heart to see customer service on point!"