The Home Depot

"Purchased a replacement over the range microwave with install and removal of old unit. Delivery was scheduled and when they showed up, they would not install due to some trim on the bottom of the cabinet. I removed the trim and called to reschedule install. First off, the install company did not call with a time frame the night before. Then they showed up and would not install because it was going over backsplash tile. Per the install company, this is a Home Depot policy. Called and spoke to manager on duty at the Monument, CO, location and she told me she was unaware of this policy. The “tile” issue was not mentioned during the purchase or in the paperwork given to us regarding install at purchase. HD need to get their act together and make consumers aware of all policies if this is even a policy. If not, they need to get their install company under control!"

"We were having trouble finding something and it didn’t even pull up through the app. We went to multiple Home Depot’s! After looking forever we asked Walt and he helped us! Everyone here is super nice and Walt, of course, made it an even better experience!!"

"Over the 10 years and massive amounts of money I have spent supporting Home Depot to supply my Electrical company with materials, I have never been more disappointed than now with the company. First it takes 30-40 minutes to get wire out of a cage, now they close their loading zone unless you want to spend another 15-30 minutes to find an employee so that they can come open it up for you with a bad attitude. The average time me and my guys spend in the store now is about 30-60 minutes. Not to mention the attitude and customer service lately. Thank you for your service over the years Home Depot but I will be taking my business elsewhere from now on. This is not sustainable."

"HDs are not all created equal. I've been in some over the last couple of years, and inventory was quite good, and others where the inventory is hurting to non-existent. When the store's inventory is poor or non-existent for months on end, yet the item can be bought in other stores 40mi away, I question inventory management more so than the covid excuse that's always being used. When the online inventory states an item is in stock and it is not, the time lost is extremely significant and almost pushes me away for good. I feel like the quality of the materials is anywhere from average to well below average, with pricing from well above average to average. The cost of some products skyrocketed during covid and have realized only a marginal, if any, decrease since. One of the few stores allowed to stay open during covid and just made a killing, an ongoing money grab is what I'm feeling is happening. The store in the attached photo did keep a fine looking parking lot the day this photo was taken."

"JEANINE AND PHILIP!!!!!!!!!!!!!!!! You both helped me in a really stressful situation. Thank you so so so much for the speedy direction, guidance and service to buy the toilet. I MADE IT IN TIME FOR MY MEDICARE TRAINING thanks to you both!!!! (and a nice random stranger who helped me load my car). I rushed in at 8:12 - the lady in Self Checkout helped me get assistance. Jeanine. Then I rushed back to toilets where Philip jumped right in (I told them I think I’m on a game show). He helped me understand the differences and I chose a middle/lower priced one $149. He got it on the dolly thing and I RAN to check out. Out the door by 8:22am!!! Then I had to get it into the car - where all of the medicare stuff is. Pulled it out and was trying to figure the dimensions - a random guy walked by and helped me load it. I’m back home by 8:32 when the road to our house is BLOCKED due to construction!! Noooooo!!! I cannot carry the thing to the house. Got redirected (the other side of the hood opened up) and rushed back…parked and DONE. It’s in time for me to do my training!!!"