Residence Inn by Marriott Boulder Longmont

"The front desk lady with glasses and long hair is extremely rude. I was on the phone in front of her booking another night my phone dropped the call. I asked to use their phone so I could finish, but instead she says I've got less than 10 mins to get out and she's calling the cops. You'd think that knowing that I was in the middle of booking the room reading off my card number she would let me borrow their phone and complete my booking instead of being extremely rude and unpleasant and wasting the I would not booked a room here nor will I ever booked a room with this company again. And then the little faces that she kept like I was doing something wrong I guess my wrong was trying to book a room here don't rent from this place."

"My stay at the Residence Inn was exceptional. I have stayed Springhill and definitely this one is better than that. The staff was friendly, professional, and went above and beyond to make my experience memorable. The room was spacious and well-appointed with modern amenities."

"So I guess when a place isn't even a 1/4 full, they have no upgrades? No upgrades for Marriott bonvoy. No upgrades available for an upcharge. Rooms were fine. Again, I would have used points or $ for a better room. Yes, I'm going to keep reiterating this. Pretty dumb setup having to walk to the Courtyard Marriot for the fitness center, pool, and hot tub. Especially in Colorado winters. The location is decent 25 mins from Boulder, and there's plenty of dining options nearby. Still though a dozen cars in the lot yet we can't upgrade to a different room that's actually dumber then having to walk into a different hotel to use their facilities. These little 3, 3.5 star hotels all think they're the Westin or JW. However, the Westin or JW would upgrade the room without me having to ask."

"As a frequent hotel guest in the Boulder/Longmont area I can state that this is hands down the worst hotel in the area. The staff all say 'Good morning' but without any sort of conviction: robotic and lackluster are words that come to mind. Our room was so dirty that my partner spent the better part of three hours spot cleaning the 2 living/sleeping rooms and another hour plus on the bathroom. The dishes and microwave were dirty, nothing had been dusted in weeks and one of the blankets had what looked like dry blood on it. When I brought the blanket down I was given a shrug and "It happens..." with no apology. I was treated as if I was out of line in asking for a clean blanket. Our little one and my partner were both sick this morning (perhaps due to the disgusting state of the hotel) when we were checking out this morning - I let them sleep as late as they could and then was threatened by the front desk that they would charge us for another night if we were out even a minute late... when we still had 15 minutes until checkout. I'll be in touch with their corporate office but I could not be less satisfied with the customer disservice provided there. Thoroughly unimpressed!"

"Great and very helpful staff. Room was nice, good size and perfect for a family of 4. Would stay here again if the need arises."