Jeff Heinrich: Allstate Insurance

"I have really enjoyed my time with Allstate. My Agent keeps me informed. Everyone is so willing to help. My rate is low and I love it!"

"I had set up a 3:00 pm call with Mr Heinrich 3/22/23, to review moving my policy from one agent to another, The person who I had spoken to indicated that the majority of his clients are from the Piney Creek area, in Centennial, and that he Mr. Heinrich would be more that willing to assist. Needless to say 3:00 pm came and went 3:30 came and went, I called the office, only to find out no appointment had been made, We are all free to chose any agent we would like, I set aside time in my day to have a conversation with Mr Heinrich, he nor his staff seem to have the ability to set and honor a simple phone conversation, Think about it, if you really need his assistance, pretty good chance he will FLAKE on you."

"I have been an Allstate customer for over 50 years. During the last 15 years, when I have lived overseas and not needed a car, my agent has worked with me to discontinue my coverage while I have been out of the country and then reinstate it when I have returned to the US and rented a car. It has been a lot of work, but he has been uncomplaining and responsive. Recently, I was in an accident caused by a hit-and-run driver. Allstate paid all the substantial claim without question. Highly recommended."

"After a total loss and his subordinates failing to attach a supplemental policy for aftermarket stereo coverage, as insisted on having because it's done everyday, by others, and always by myself with such that All-State doesn't cover, I suffered a theft and total loss. I found out the policy was not added. After numerous phone calls and arguments, and speaking with so many people refusing to take care of the customer. Who has been a 10 year customer, with 9 policy's, and referred numerous business, Jeff Heinrich failed to take responsibility for his staff's mistake, admit fault, so that my loss in addition to the lossnof my vehicle,, was covered. This is approximately $8,400.00 that I am out and took years to save up for. Guess I'm not in good hands. Extremely ticked off, JK 1/2/21"

"I have had so many positive experiences with this agency. The one, that comes to mind is I called to just go over my policies to make sure I was covered well enough (I didn't know much about insurance no more than Jack and the Beanstalk! LOL) The time and patience that was taken was so very and greatly appreciated! Im gonna say bravo and hats off! Good or should I say GREAT customer service these days… are just about non exexistent. THANKS YALL!"