One Street Insurance Group

"Austyn has been very thorough in helping me with my insurance needs. I always receive a prompt response and I'm very happy with One Street Insurance Group."

"I have been a client of One Street for over a year. They are incredibly customer focused, always looking to ensure that you have the right coverage at the best price. Austyn has been especially helpful it guiding me through the process."

"One Street Insurance has been the best insurance company I have ever worked with. I have been a customer for over 7 years and Austyn has helped every step of the way. I highly recommend Austyn and the team she works with!"

"Updating this review in response to the owners response. I do not know what allows an insurance company to charge such an exorbitant amount through an agent and then turn around and offer me a insurance policy that is $350 a month less with better coverage 5 min later. But whatever it is. It is not okay and it needs to change. Your responsibility to your customers should be to get them the best possible insurance at the lowest cost. I am extremely disappointed that this was even possible although relieved that I was able to find insurance coverage at a price point that I could afford. I am very saddened by the way this works and again will reiterate my statement that this is a racket and that you were complacent in involving me in it. Your team may have been doing their job but they certainly were not living up to any kind of moral standard that I have for the people that I want any part of working with or giving my hard earned money too. I will be seriously reconsidering my options for insurance carriers as well as it seems that progressive is likely complacent in this type of racket as well. Again it is very very sad that this is the way that insurance companies and the agents that represent them behave. I have had my car and homeowners insurance with One Street for over 15 years and I have had good insurance through them and helpful service until the last year. My car was stolen approximately a year ago and when I changed my insurance from that car to a new one the same age my insurance mysteriously doubled in price. I was very concerned about this and I called and asked why my insurance had changed. Nothing had changed. I had opted not to file a claim on the stolen car which was recovered about a week later and I had not had any changes to my driving record. I called and asked what was causing my insurance to be so high $350 a month on a 2007 Honda Civic. I was told that insurance premiums were just really high in Colorado at the moment. I was also mysteriously asked if my drivers license was valid. It was. Then I sold my house and called and asked them to cancel that premium. They obliged. I bought a new vehicle and when I insured that the policy was now $550 a month. Again I asked why so much no good answer. They asked me if I wanted to switch companies and lose my multi policy discount which I no longer had because I had sold my house months earlier. When my premium was set to renew they called and said they had found me a less expensive policy it was still really expensive but less. I said yes I would like to switch. Not realizing that I needed to pay two months up front when I switched my policy I called the day before to pay for it and they asked if I wanted to pay the whole amount like usual. I have never paid the whole amount so I’m not sure why that was even asked and then told that the cost would be double what I was expecting to pay that day. Thank god it was!!! I went out myself and in 15 min I had a new policy through the same insurance company for $350 less a month than I had been quoted by them. I don’t know what kind of screwed up racket you are all running but it is not okay!!! I have been paying $550 a month that’s a month for insurance through you people!!! And been told that that is just the way it is when I repeatedly asked why my insurance was so high? I don’t know about others but this is not why I would ever use an agent for insurance. I will happily spend the 15 min it took me to get my own insurance for $350 a month less then ever go through an agent again. I work hard for my money and I did not deserve to ever be treated like this. At times I struggled to pay the premium and even lapsed coverage for a few days because of it. This kind of stuff is totally unacceptable and I sincerely hope that anyone who is considering using you as an agent thinks again and that anyone who has you as an agent now consider looking into other agencies. I will be reporting you to the BBB as well. I don’t want others to get taken advantage of the way I have."

"One Street Insurance Group has helped me with my insurance needs for many years. They are always very responsive and a joy to work with. Thank you Austyn, Ashley, and Art!"