Transwest Truck Trailer RV of Brighton

"I went for ac issue tech left a relay disconnected for my fog ligh and a panel just sitting on the truck but also the cover pannel on top start to crack because it’s bend I went back because I feel it’s not cooling good Tech says he measure the temp by using his hand (instead of using a thermometer) But they refused to pay for the broker pannel I did not even told them about the relay or the other pannel Yesterday I measured the temp from my apu unit it’s coming down to 38-39f So I’m not sure if the guy that call me during the night was the advisor or the tech but either one both are making a mistake I was told the temp differential is 20 degrees that make no sense and because I measure that but also the technician because if him I was charged for non problem found Now I’m waiting for a call since the other week still not call up to now I took my truck to them because they supposed to be professional but my broken pannel and the ac not cooling much is not good"

"BE AWARE TRUCKERS! As soon as I arrived there, others customers were disappointed and angry and felt taken advantage of. Another driver was told he needed to replace his turbo and he replaced it hisself only to discover the same issue. My experience, I had a diagnostic test done as I had an issue with the fan clutch. My fan clutch was already by passed with wires but was functioning manually. The mechanics didn't even bother to check the electrical wires (which I know was the problem) to give it a COMPLETE DIAGNOSTIC TEST involving the Clutch! The mechanics told me I needed to replace the fan clutch (that was less than a year old). Some mechanic even tried to prove it was no longer working by sticking his boot inside(which I didn't appreciate!) My fan clutch was working when it arrived there but having to leave your truck with these ppl at and shop while you can't monitor them, is a gamble you're taking. I'll always believe they damaged my clutch. They're determined to get excessive money out of you, than to work honestly."

"If you are looking to upgrade your truck , add a new unit to your fleet or if you are brand new in the business, do yourself a favor and go to Transwest and ask for Tom Vatter ! Tell him Hamlet from HGH sent you and he will take care of you ! Previously I had a bad experience with Transwest and Tom won my business back by being super professional, prompt and man of his word! He went above and beyond to make things right I truly think this guy deserves a big promotion ! If you are looking to buy a truck Freightliner is the way to go , if you are in Colorado Transwest is the place to look for a truck and if you are already at Transwest Tom is your man when it comes to sales !"

"So I brought my truck in for some repairs I sat there from Tuesday to Friday worst experience I've ever had with a repair place besides the lack of communication the people's attitude when you want answer simple job took 4 days so upset they were aware my load was parishable produce on a very restrictive time frame I watch people come in after me with more serious problems and leave before me and they knew the people so imagine that because I knew the people that got special privileges. If you can avoid this place at any cost I would say avoid it and find somebody else to fix your truck it was more of a hindrance than a help. I do not appreciate the way I was treated at this place besides my vehicle being broke down I was away from my family and I miss my youngest daughter's birthday besides my vehicle being broke down I was away from my family and I miss my youngest daughter's birthday I just don't understand. I mean put them in the situation. I guarantee that they're going to feel the same way management definitely needs to take a look at the issues with the people that work here minus one woman name management definitely needs to take a look at the issues with the people that work here minus one woman named alex she genuinely cared and tried to help . By the way, this was just the service department. I can't speak for any other department best way to describe it is you're not a person to them. You're just a truck number. I'm taking this as far as I can to the better better business bureau the whole nine yards cuz nobody should ever be treated that way going through a situation like that"

"Highly recommend this establishment from buying a new truck from Alex to ordering parts from Joe in the parts department. There’s no need to shop around. I’m located in New York and don’t mind at all ordering parts or buying a truck from cross country. The employees here treat you so well and professional. Any issues or concern they are always there for you. Keep up the good work guys."