Larry H. Miller Collision Center

"I had some corrosion on the hood repaired here under warranty. This was the only FCA dealership in the metro area able to do the work. The top of the hood is amazing workmanship. However, they didn't bother to paint under the edge of the hood where they sanded it. The hood has exposed metal that they caused. Update: Originally one star but Larry H Miller took complete ownership of the error and fixed it in one day. You can't even tell where the corrosion was now."

"Worst Experience Ever, Zero stars is more appropriate. This collision center does not communicate properly and tells you the wrong information constantly. Every time I call they never know where my file is even when I give them all the information. One lady tells me something while another lady yells at her in the background telling her that’s wrong. One phone call they told me I could get my car reassembled so I could drive it while insurance finalized the supplement. Call them today to be told they won’t touch the vehicle without insurance giving them another check. They had a sister store do the initial evaluation of the vehicle and then are claiming they never looked at it correctly. TERRIBLE SERVICE AND COMMUNICATION. Don’t waste your time, go somewhere where your valued and the office communicates with you."

"The work on my truck was completed much faster than I had expected and everything looked great. Also Anna Waldrop was very responsive with me, which was very appreciative. She did a great job!"

"Would give this place 0 stars if I could. Brought my car here after I was in an accident and I have never experienced such poor customer service. Had called and left multiple messages requesting an update, and never got a callback. When I finally got someone on the phone, she was extremely rude and dismissive and told me to call my insurance. No one had told me that they found more damage, so I had no idea an insurance adjuster was going back out to look at it. Then, I show up on a Saturday to get my things from my car before they tow it on Monday to be totaled, and there is no one there. Their voicemail states they are open Saturdays 8am-1pm, and the service dept stated they had stopped being open on Saturdays 4 months ago/there was nothing they could do. Luckily (but also not keeping my stuff safe at all) my car was unlocked so I was able to get my belongings. Never use this place!!! And if you have to 1) take everything out of your car because obviously they take no care to keep your things from being stolen 2) don’t expect any updates."

"I took my car there and my mistake was not taking pictures when I left it. The day I went for it because I decided not to fix it, and they put it back together, the whole problem was in the back; I spoke to tell them that the power button did not work and that they had removed it. Well they did not accept their fault because they had photos of when the mechanic started working on it although they didnt have any pre starting work. They claim I brought my car in the shop without the push to start when I have never taken it off. Well I had to pay for a diagnosis because the ignition button, the remote start button and the automatic door locks did not work. The issue was that they did not reconnect a sensor that was in the bumper from behind where they disarmed it... and was told "take your own photos or video when you leave your car to prevent unnecessary expenses", when this whole situation was caused from their negligence."