Brakes Plus

"My first experience was good had my drive belt replaced, good price and fast service. But a week later my car wouldn't start took it in and they said my battery isn't good. Wish they could've told me this on first visit. Then the gal up front was rude made comments about how much I paid for new battery with people around us. She wasn't friendly at all, mumbled at times. Next time I won't get a battery from brakes plus"

"Went in to get my oil changed on two vehicles. I scheduled them early in the morning in slots next together. So, I would hopefully have the rest of the day to run errands. Things were going good, but got a little messy when they told me my front break pads were almost bare or metal to metal on one of the vehicles. I asked if I should schedule that for another day, but they told me they could still fit me in. Long story short, I was there from 9am to almost 7pm. Mind you, I did leave and come back during lunch. This group was so busy, and I didn't want to complain because you can visually see how hard these guys work! The total was originally double what I expected because communication wasn't clear. Even after I explicitly explained what I wanted, but they took care of me and finally got me out of there. It was a long day for everyone and I'm glad I left not feeling bamboozled."

"Poor experience all the way around. I made an appointment for an oil change, and when I asked for conventional, I was told 'most cars take synthetic' and was met with a blank stare when I said I knew mine took conventional. Once that was settled, they called me an hour later saying they were several hours behind. I had to get to work so said I'd come pick it up without the service (I gave them 2.5 hour limit), and they said the manager guaranteed it would be done. By the time i came back, I passed by the garage where I saw one of the mechanics hanging off my tire for fun and was told they didn't get to the oil change but rotated my tires, which I checked and they definitely didn't. When I first got there, another customer said she had been there since 9 and they kept saying 20 more minutes but it was 1 by then. They used to do in an hour but Ill be going to Valvoline next time where they do it in 15 minutes."

"I've been waiting 3 days for a quote on rotors. Because vehicle safety is not a priority here, I would hate to see what the actual work is like after you drive away. This store needs to be checked up on. Choose a different company for your safety. These guys clearly don't make your safety a top priority; adding to this post 3/6/24, it's now 6 days, and still no call for a quote. I guess the issue was never addressed as stated in the reply? Or they simply don't care."

"The manager is amazing. He really went out his way to help me. Me & my family appreciate him more than he knows. He’s truly a blessing. I will be telling all my friends & family members about this Brakes Plus location. Don’t have second thoughts GO!! Costumer service is amazing as well. Thanks so much Mr. Marsharzk Dennis we appreciate you so much.."