Firestone Complete Auto Care

"I had a 2 o'clock appointment and was told my oil change would take 45 minutes. I can back an hour later and my car was still in the parking lot and did not get an oil change until almost 4 pm. A true bait and switch just to get my business. If you have an appointment BEWARE as they do not respect your time at the Mississippi and Ironton location. Ruin my whole afternoon timewise."

"I got four tires all around, installed. And an alignment. The installation of the tires is impeccable, the alignment not so much. Thankfully, they got me back in and on the machine within 10 minutes of my arrival, and they are fixing the issue. Very appreciated, as a closer fire stone wouldn’t even look at the issue for two hours."

"Martin and the team that worked on my car were informative, efficient and showed that they actually cared about taking care of my car issue. I was incredibly impressed with Martin's knowledge as he went through so throroughly my previous pricing (of expensive car work.) When I called tp set and appointment, he was honest, and said he could get me in a bit (whereas another store basically said Wednesday as I called in on a Saturday.) I will be returning as Martin is honest, his team is efficient and knowledgable and my overall experience was simply awesome. This store should be recognized for it's outstanding commitment to efficiency, honesty, and helping customers."

"Had a flat tire and put my spare on it, and brought it to this Firestone… I was immediately notified about how busy they were, (expected due to time of year) and this was the 3rd Firestone in the area that told me the same thing. Martin was extremely helpful, kind and knowledgeable when I dropped my car off.I was told my car would be ready the next day, and unfortunately they were behind schedule. However, when I went to pick up my car, realizing it wasn’t ready, the manager made sure that my car got completed immediately and apologized for my troubles. Not only apologized, but provided extra services and money back on certain fees I had paid the day before. Businesses all get busy, and deal with understaffing… and sometimes there’s nothing to be done, but the staff here was exceptional and did what they could to make sure I could be on my way as soon as possible."

"Wish I could give zero stars. What is the purpose of your online appointment booking system?? I booked an appointment to bring my car in. Never received a declination of the appointment. Arrived to drop off car and was told I only had a REQUESTED appointment. So when were they planning to deny or confirm the actual appointment??? The "customer service" rep didn't care either way. WORST SERVICE ever! You suck."