Kaizen Collision Center - Golden

"***AVOID AT ALL COSTS*** This place is absolutely terrible. They were awful at communicating and kept our vehicle for over a month. We called and called to try and get updates but never got a response. I finally had to go back to get an update and to finally get some movement on the repairs. Repairs are obvious and the vehicle does not look new. They also refused to take care of the extra rental days that were required because they sat on the vehicle and did nothing. Do yourself a favor and find somewhere else to get your vehicle repaired."

"They did a great job repairing our car although it took a little while and communication wasn't perfect but everyone there is friendly and they really know what they're doing. We will use them again though we hopefully won't need them for a while!"

"The staff at Kaizen Collision was wonderful to work with. My vehicle skylight was leaking & they were very transparent with what the problem was & how they would address the issue. A new seal was installed and the entire process was smooth, starting with my initial phone call speaking with Charlie, setting up the appointment and getting the job done. Overall, a great company to work with."

"We had issues from start to finish with the service, transparency, and repairs. My initial estimate and correspondence was with Chris who was friendly and talked through the estimate with me point by point as well as offered to touch up a few small scratches on our back panel free of charge. Our good experience essentially stopped there. When I went to set up an appointment to bring the car in for repairs, I was told on the phone by another gentleman to bring the car in the following Thursday morning (no specific time). When we arrived that day to drop the car off, there was no record of my conversation with Chris or our appointment to drop off the car. We were then informed that Chris was no longer with the company and that there were many personnel changes happening. Brianna at the front desk was as helpful as she could be with the little to no information she had on our case. We were tempted to take the car elsewhere but Brianna reassured us that the repairs could be done based on the estimate given and they would try to honor my conversation with Chris regarding the free touch up. Kaizen ended up having our car for a month rather than the 1-2 weeks initially discussed. Some of the delay was due to the restaurant that was paying for our repairs not being very responsive (a valet had scratched/ cracked our bumper), however I was constantly stuck in the middle which shouldn’t have been the case. Almost every time I called for an update no one was there to answer the phone and my messages were not returned for days if at all. Our replacement bumper was somehow “misplaced” and had to be re-ordered, setting the timeline back even further. This was not communicated to us until after I called 3 times in one week to get an update. We were also quoted over $1700 additional to replace one headlight, which we cost compared to many other places and was a significantly higher price at Kaizen, making us feel taken advantage of. We declined the headlight replacement so the repair team did at least attempt to seal the cracked headlight to try to make up for some of the other issues. The repairs look decent, though there are some paint drips/buildup on the bumper near where the car’s sensors are. We decided not even to point it out because we didn’t want to keep our car there any longer and have to open new issues, however minor. We can understand that they were trying to keep up while being short staffed, but unfortunately the overall experience and lack of transparency will prevent us from becoming repeat customers."

"I had the best customer service here, Communication was on point and i loved it! I really also loved that they work well with enterprise, I got my rental their and was even able to leave it their instead of taking it to enterprise! They did great work on my car it looked brand new definitely recommend coming here if your looking for great service done to your vehicle it was pricey but worth every penny."