Planet Honda Service

"I have been coming to this shop for service since 2011. Never had any issues until recently. Took the car in for an oil change, to see about the defroster and if brakes were needed. When we picked up the vehicle they had only done the oil change. Being a “Friends for Life” customer they have always done an inspection to let me know if more things were needed. Not this time. Instead I left the shop to only have to turn back around because of a horrible noise. Turns out they did not put the car back together. They left the air filter and housing on the engine. Because my other concerns were not addressed I scheduled another appointment. This time to be told I would have to pay 400.00 to have my concerns looked at. I opted out on two of the issues and only asked to have my breaks looked at (40.00) and to have the defrost looked at (175.00). They quoted well over 800.00 for the break job and 550.00 to fix the defroster. Being we would have been out 175.00 we went ahead and had them fix the defroster. The part itself was 150.00 dollars. Found it online for 90.00. Made me really question how much they charge hourly for labor. When asked they could not give me a direct answer. I feel ripped off and the quality of their service not at the standard I have come to expect. I will continue to use them for the oil change only because the service is already paid for. Any other service I will take somewhere else they don’t feel the need to over charge you for the parts and labor. They have lost this friend!"

"I like to take my car to this service station because they correct the problem the 1st time. They might charge more than a typical mechanic but you know very knowledgeable mechanics will be working on it. Brad was my service advisor and he did an awesome job. He communicated with the mechanic and myself very well. I had trouble getting the battery cover on when i changed out the battery myself and asked if they could do that while my car had other work done. He said no problem and the battery cover was put on for me. Nick the mechanic was great as well. He charged up my battery after fixing my starter for free since it was under warranty."

"Where do I start. Let’s get at it. What a tremendous experience. To make a long story short I had an alignment issue with my civic. Multiple trips back and forth to the alignment shop. And still ending up at square one. I should have came to planet Honda from the beginning. Life is definitely a learning experience. Brad is the gentleman who took care of me. What an incredibly intelligent and professional young man. From start to finish nothing but an outstanding experience!!! In all my years of dealing with all kinds of situations I’ve never been more frustrated than with this issue with my car. Brad and the tech resolved my stressful situation just like that. I’ve never ever been more happy and satisfied with the service and courtesy that planet Honda showed me!!!! I can’t say enough about my unbelievably satisfying experience!!! And my problem is solved!!! This is the place to come with all of your automotive needs. Don’t go anywhere else!! I’m for sure am not going anywhere else!!! Outstanding job Brad and planet Honda !!! Keep up the great work!!!"

"The service I received was excellent. They found the issue and resolved it promptly. Also, my service rep, Noah, was excellent and very helpful. I would have given Planet Honda a 5 star rating if it wasn’t for the additional 2% service charge for using a credit card. I find it hard to believe that credit card processing fees are not already accounted for in the service charge for my vehicle. This seems to be a pure 2% profit that they’re taking."

"Excellent experience from start to finish. I brought my vehicle in fir a warranty issue. I was greeted promptly in the service department. Orlena did a great job explaining the process and work that needed to be done to the car. The pick up went as smooth as silk. Great job folks. Thank you for providing exceptional service."