Foster Appliance

"Our new stove was delivered yesterday and the delivery team was very professional. We are very happy with the delivery service we received. The stove is a definite upgrade for our kitchen!"

"I purchased an Amana washer at a different retailer and there was an issue with the auto sensing feature. I contacted Amana and since it was under warranty, they arranged an appointment with a local appliance repair shop and it was determined by Amana that Foster's would do the repairs. I wasn't able to be home for the first appointment and told them they could just go in but I ended up getting multiple calls in a meeting because that wasn't communicated to the technician. When I got home, there was no note or any indication they had been there other than the phone calls I got. I had to call them to find out that apparently the technician couldn't re-create the problem. They said to take a video of it malfunctioning. On my second load in, it malfunctioned and I had the video so I scheduled another appointment. Again, I wasn't able to be home and when I got back there was again no note or any indication they had been there so I had to call them again to find out that they were there to figure out what part to order. So I had to set up a third appointment. Again, I wasn't there and I had to leave my door unlocked and when I came home it was the same thing all over again where I couldn't even tell that they had been there. I had to call them. It Seemed to me that anyone with any service orientation would either leave a note or contact the customer letting them know what was accomplished on a service visit and not leave it up to the customer to have to call to find out what's going on. They said that the part was replaced and it was fixed. I was preparing to go home for a late Christmas and I had laundry to do last minute and the very first load I did went straight to the spin cycle with the door locking and unlocking and locking and unlocking and switching around between cycles randomly and I couldn't even do my laundry. I made multiple attempts and it was not even usable anymore. Before they replaced the part all I had to do was push the start button the second time to manually get the washing machine to start but now it was completely unusable and every single attempt was a disaster. That told me that they didn't even attempt to try the washing machine after they replaced the part or they would've known it was haywire. So either they're incompetent or they're negligent but whatever the case it really messed up my trip and it was many days and phone calls and effort for nothing and I was fed up"

"Our new refrigerator is only a couple months old and the deli drawer cover would come off occasionally. The service technician came out to diagnose the problem and a week later arrived with the new parts to resolve the issue completely! Foster Appliance is easy to schedule with and the service technician is a true professional and personable too!! It pays to shop and buy local!!!"

"The service technician took the time to explain to me what was going on while he was working on our fridge. He was intentional about tidying up and was very considerate. We’ve only ever had excellent experiences working with Foster’s and their service crew."

"It is always good to save an appliance and Foster Appliance came and fixed my refrigerator door that would not stay closed. I was so happy when they announced that they would consider repair as I was not ready to buy a new refrigerator. Thanks for prompt professional service."