The Fountains Apartments 5101 Hawthorne Drive, West Des Moines, IA 50265

"Our heat had gone out in the evening after business hours. Maintenance came out immediately and attempted to relight the pilot light. When it was determined the burner had gone bad Ryan brought 2 portable heaters for us to use. The heaters kept our apartment very comfortable. The very next morning Don came and replaced the burner. Later that day Don stopped back to confirm that everything was working properly as it was. Exceptionally happy with Maintenance."

"I appreciate the kind gesture of giving free pumpkin pies to the residents for Thanksgiving. However, what I don’t appreciate was getting questioned and have someone from the staff assume that myself and another woman were part of the same household because we are both brown complected women and happened to show up at the same time. Not only was this situation uncomfortable but it was quite embarrassing to say the least."

"I have been here for a year and I love it. The manager Sara is amazing and very understanding! The only reason for the 4 stars is cause I think the outside of the apartments really needs some fresh paint."

"While living in this apartment complex, our puppy tore up an 8-foot section of carpet after she escaped from her kennel while we were gone. We addressed the issue with the Fountains Apartments requesting a quote for the cost of repair so we could use our renter's insurance to cover the cost. After talking with the Fountains Apartments (specifically Melanie and Sarah), they had their preferred vendor come out and get a quote on the carpet. The Fountains Apartments refused to give us the information on the cost of the quote therefore, we were not able to use our renter's insurance to cover any costs. They did inform us that the living room and hallway would have to be replaced, which we are more than happy to pay. However, when we received the move out bill, they charged us to replace the carpet (and labor costs) for the entire unit besides the kitchen and bathrooms which are laminate (totaling to $1629.93). This is unscrupulous and unconscionable by charging us to replace the entire units' carpet as well as labor costs when it was only discussed we'd be paying for the living room and hallway. They took our entire deposit ($1415), as well as demanding an additional $795.94. They threatened to send us to collections if we didn't pay this amount in 7 days. We also requested a walk-through of our apartment with a manager prior to move-out to get an itemized list of potential charges to prevent any suspicious charges--which they also refused to do. We are willing to pay the cost of carpet replacement for the living room and hallway as discussed before, but not the entire unit. We did our part in notifying the landlord of the damages, ensuring we remained in good standing; however, the misleading emails/information and wrongful charge is fraudulent and concerning for current and future residents."

"My wife and kid lived here for 2 years and it was a great place to reside while we were getting ready to buy a house. Sarah in the office was always friendly, responsive, and great to work with. The maintenance crew was very skilled and always on top of repairs and fixing issues. They once offered to put my family in a hotel for a larger repair at no cost. The location was great and an easy walk to the grocery store. The outdoor spaces were well taken care of. The only issues I had were with some neighbors being loud and doing sketchy dealings late into the night and early morning hours. Great place to live overall and very reasonably priced!"