UnityPoint Clinic Urgent Care - Altoona 2720 8th Street Southwest, Altoona, IA 50009

"Saw Emily Johnson for respiratory infection. Told the nurse everything and went over things with her. She ends up treating me for a headache! Now I'm worsts off than ever my ear is getting ready to burst! Never going there again!. 2 stars were for the nurse."

"I went in on a Saturday, expecting it to be busy, but I only had to wait 10 minutes in the waiting room and then only a couple more minutes for the doctor. Everyone was extremely friendly and helpful."

"UPDATE - I received the standard reply ' we take these matters seriously'.....blah blah, here's a link. If they really cared they would have called me to discuss. Google reviews are for the public. Please dont act like you really care. You've submitted the claim to my insurance, you're getting paid. The public needs to know that you did not take care of my child and to think twice before trusting this clinic will get it right. Our PCP told us to go to urgent care for my daughter who was suffering from an infection. She gave us antibiotics. 3 days later we are in the ER. Apparently she has prescribed the wrong antibiotics, the infection has gotten worse, she is writhing in pain and will most likely need surgery. We tried to do the right thing by seeking help outside of the ER, but we ended up here anyway. Going to this urgent care was a joke. Waste of time and money."

"Great Experience! Wait time was short. Office staff was nice. Nurses & Nurse practitioner were very professional, friendly and answered all my questions."

"I had the absolute worst experience EVER with pathetic doctor she shouldn’t even be giving the title of a doctor but her name is Nikala Prasasouk. I went in with an infected toe. When she came in from the jump her attitude and vibe was completely rude and seemed like she didn’t want to attend to me. If that is the case why are you in a medical field. You have people’s hands in your life. I had told her my whole left side of my body is numb and can’t barely walk nor have any type of feeling. I kid you now she looked at me and said “ well okay i know you’re lying because you would’ve dropped dead by now if something was seriously wrong with you “ I looked at her and had asked her what does she mean she looked at me and said “ nothing “ I also think since I am a person of colored in a predominantly white neighborhood I was a target of racism. She wouldn’t even give me any type of antibiotics to treat my infection I had to literally cry and beg her to. She came in and looked at my foot and said “ i’m not doing anything for you. you’re going to have to go to see a podiatrist, it’s out of my hand “. I was so scared that if I was in her care any longer i could’ve died. I had to end up going to the ER after I left her pathetic service. I EXTREMELY HIGHLY WILL NOT RECOMMEND ANYONE TO COME TO THIS FACILITY. On another note if you’re ever feeling suicidal please come into the care of Nikala Prasasouk , shell gladly help you take your own life. She’ll kill you without any problems. PEOPLE OF COLOR PLEASE STAY AWAY FROM THIS PLACE !!! unless you want to die and it be ruled “ accidental” for her negligence. Besides her I absolutely loved everyone there from the young lady who checked me in to the nurse. We need more people like them. True hero’s. NOT Nikala Prasasouk who’s a monster!"