Petco

"Wanted to purchase tropical fish but couldn't get any help. Went to the front where one cashier has a line of four customers. She said she would call some help but fifteen minutes later still no help. Left."

"Just like the old Petco, but Aldi-ified. A trollish looking man-child, maybe in his early 20s (?) was staffing the cash register when I visited around 1:30pm on Friday, 8-Feb-2024. I allowed a mother & her adorable 3-year-old son (who really wanted to get outta there, like, now! lol) pass me in line. I think little dude had to go potty or something. The mother was grateful and appreciative. The cashier (who appears to believe he’s charismatic?) continued to (at a glacial pace) slowly help customers, regaling them with detailed stories & personal anecdotes about how he found his pet(s) on Craigslist, on a farm, guy was getting old & couldn’t care for animals anymore, etc. He bags other customers goods & sends them on their way, slowly. At this point, I’m beginning to roll my eyes. As many of us would, who came to Petco & did not expect to spend 7 years in the store. Finally, it’s my turn. I have 6 items, a $130 cat-tower, and several multivitamin-type supplements for my sick, 3-year-old cat. My total exceeds $200. This troll then has the audacity to ask me if I “want to pay 10-cents for a plastic grocery bag,” as I attempt to gather more than $200 worth of goods I had just paid for, with my hands (to keep the line moving). I asked why he hadn’t asked other customers the same question. I don’t even know what his response was, something bogus though. I had been in line for more than 20-minutes & I did not hear him solicit a single patron about a 10-cent charge for a plastic grocery bag. I’m a gay man and I feel as though his prejudice may have informed this discriminatory practice & may continue to inform such a practice. Maybe he didn’t like my attitude? Don’t care. I will not be back to this Petco. And I will share the truth (which is disparaging) as far and as wide as I can."

"Best place to have your dog groomed! Our boys love them! So caring and professional. Our dogs look so good every time they go! Very reasonable pricing."

"I recently visited Petco in Coralville, IA, with the simple goal of buying a toy for my West Highland White Terrier, Parker. However, my experience was far from straightforward. Firstly, the store's condition was disappointing. The aisles were cluttered, making it challenging to navigate, especially for someone in a hurry. I had hoped for a quick in-and-out trip, but the disorganization slowed me down considerably. The checkout process was particularly frustrating. Despite my existing membership in their rewards program, the staff member persistently encouraged me to sign up to get a discount on the toy. This insistence, despite my clear indication of not wanting to sign up, felt pushy and disregarded my needs as a customer in a hurry. Furthermore, the communication at the checkout was confusing. After declining the membership offer, I had to explicitly ask how to proceed with a standard purchase, which should have been straightforward. The additional charge for a plastic bag, while understandable from an environmental standpoint, felt like yet another complication in an already tedious process. In summary, my visit to Petco was far from the efficient and pleasant shopping experience I had anticipated. I hope the store will take steps to improve its organization and customer service, especially in understanding and respecting customers' time and preferences."

"Zoe was who groomed my 7 month old 7 pound puppy. She did amazing!! My puppy hadn't been to a professional groomer before and Zoe handled her so well!! They typically don't do a full groom only the basics, on a puppies first visit unless they do really really well. They don't want to traumatize them on their first visit. Well Zoe was amazing and sweet to our furbaby! My puppy loved her!!!! I will be requesting her each time. Also shirt purchased at this location right after her grooming. I let her pick out a toy too. They had a great variety!"