Hy-Vee Pharmacy

"This pharmacy continues to be disappointing, today is the second instance they have really let my child down. Unless Al McFadden deals with the medicine, it's an aggravation. Today (Friday), I had my daughter's doctor refill a script for allergy meds earlier in the day. By 6:30 pm, I hadn't heard from Hyvee, so I called to check on the refill. She (my daughter) requires a 5 mg pill. Because the pills small size, she can swallow it. I called today to ask about the status. I was told my insurance would not pay, so the pharmacy made the decision to not pursue it any further. I don't mind paying the whole $12.72. The tech then advised I buy over the counter 10 and cut it. My daughter won't swallow a cut pill, which is WHY I have the 5 pill in place. Nobody from the pharmacy called to ask if it was okay to override my Doctor's script. On the upside, the tech I spoke with (Logan) realized I was pretty upset. I will say in the end, they got the script in the following day. Logan did warn me it might not make it until Sunday as it wasn't ordered, but I have a feeling when he realized I wanted my written script, he figured out how to get it in sooner. On a side note, if you compare over the counter allergy medicine with my $12.72 medicine - the pricing is almost identical. 2/4/24 Update - Thank you for your response, I have send a copy to the email you posted. 2/23 Al did reach out to me on Feb 5th, and he had a very logical explanation. Most people that have meds that can also be bought over the counter (in addition to having them prescribed) often choose buying it over the counter. Hyvee pharmacy doesn't have time to check with every single customer when this happens due to the general labor shortage. He is an excellent communicator, and does really care about pharmacy customers. I can get on board with their labor and time restraints, but I can tell you going forward on my account it's noted to call me in the future so I can make the decision, rather than the pharmacist on duty. I was actually in there today and picked up medicine and walked out the door without paying for it by mistake. It was also due to my labor shortage with a sick kid at home while also being sick. He didn't call the police on me, he just called for my credit card, which I felt was really decent of him."

"Some insensitive young woman had the nerve to tell me that an antibiotic wouldn't help my daughter's UTI and she could just wait until the morning when they gave me the wrong prescription. Then she hung up on me and turned off their phones. As soon as I find out her name, I'm posting it here. She clearly has never had a UTI herself and had to suffer all night long. I'm waiting for a call back from the manager on behalf of their incompetent staff."

"I have repeatedly encountered issues trying to obtain a specific medication at Hy-Vee pharmacies in the Iowa City area, despite it being available at other pharmacies. Unfortunately, I am unable to reach my doctor to transfer the prescription elsewhere or explore alternative medications. I'm deeply frustrated by the customer service I've received and the lack of consistent information provided."

"I am surprised by the negative reviews. I’ve had fast, friendly, and accurate service. Convenient text communication."

"Staff is rude and unwilling to help. Filled my prescription that i normally get through another pharmacy- ended up paying 3x my normal rate and nobody would help figure out why. The pharmacist just walked away."