Aéropostale

"Quality is horrendous. I wore a top I purchased in store for ONE day and the strap completely snapped and fell apart. I attempted to exchange it but it wasn’t in stock in store or online yet they wouldn’t refund me. I had to pick a completely different item of same or less value."

"Me and My Daughter Went in here since I hadn’t been in so long so we look at stuff in the front then went to the Clearance Section seen they had extra 60 percent off so we look through the sweatsuits to find sets with matching sizes while we was back there the 2 associates came to the back then was eyeing my purse I still went ahead and bought something …..Anyway So since the Big Tall girl associate # 955952 was thinking someone stealing I opened my bag at the register and tilted it so she can look in with her looking azz to take my phone out to pay with Apple Pay…… Now How Dumb Are You? Can’t even enjoy my time off for my birthday week from my very good paying job because of people like that. Such an Idiot!!! I’m returning these item’s tomorrow too!!! I don’t even want em & I hope she see this too."

"I've had jeans from here for a couple of weeks now. Worn them about 3 or 4 times. They're ripped mom jeans. They're terrible quality. I've careful with my pants. I pull them up when I crouch. And the strands are snapped and I get to walk around looking stupid. I doubt I can get any refund or exchange."

"WORST CUSTOMER SERVICE experience EVER!!! My daughter ordered a shirt online, well she got a completely different piece. She did online return and the representative told her she could return to store. She went in to the store a hispanic lady and man helped her, said you cant return here, you have to call the number and get a return label sent to you. She came home we contacted and they said NO you can return anything in store. Mind you we drove over 30 minutes to the mall again, I went in this time and talked to a tall heavier set white lady bleach blonde hair, who said she was the manager, she did the return just fine, no problems there, except a little attitude. Well I looked at receipt and they didn't give my daughter back all her money the shipping. Got back in line. Talked to the lady again, she said that shipping is non refundable, I said well per customer service you are to since you sent the wrong item. She said no, I again asked for manager, she said she was, I said fine I will call the customer service right here, and she said, "Ok, you do that" So I stood there calling and then I asked her for her name, and she said, "I am not giving you my name, and I dont have to, just tell them the assistance manager." I said oh, so your the assistant, so can I please speak with the store manager. She said No she is not here, I asked for her name, And she said, "No I will not give you that information" I was not happy, at this time, I am still on hold at this time and walked out of store, waited in front of store, and I noticed 2 other employees went over to her, both were hispanic (pretty sure one was the store manager) , as I am on hold a customer, yes a customer came out and said I over heard what happened and wanted to let you know that the 3 employees over at the counter were talking about terribly about you. I thank this lady and I told my daughter lets go, because I am going to flip out and waiting still on hold. I finally got a guy on the phone, and he said that this is not OK and they are suppose to give you the names, he said he was making a complaint for me. I wouldve done it, but I was driving and he did it for me. I informed him that my daughter nor myself will NEVER shop there because of that lady, He said I dont blame you and I wouldnt either. He did say he was sorry and he hoped that in time we come back to Aero."

"Honestly had no idea this place was still open! Employees were very friendly & helpful. Inexpensive pricing for cheap teen options. Our kids do not care for the Aeropostale branded stuff like sweatshirts & tshirts so choices were just OK especially for small & medium sizes."