The Home Depot

"2024 and still no tap pay. We’re tired of these debit cards that the chip just breaks in two months. My phone will work every single time. But Jesus Christ our savior forbid"

"We ordered a washing machine and dryer 12/12/23. The scheduled delivery + install was set for 12/15/23. They told us they would take the old appliances and install the new ones. Problems from day 1! The installers refused to install the washing machine because our wall valve had a tiny leak when they turned the water off. Refused to install the new washer. Then they refused to install the dryer because the dryer vent from the dryer to wall didnt line up perfectly…. Said we had to have a fitting…. And left. So WE INSTALLED both! We also had the plumber come out and switch our valve that had a tiny drip that didnt even impact the machine. But that was fine. What wasnt fine—-> the next morning after we installed the washer ourself, we had water on our laundry room floor from a leak in the drain pipe on the back and a leak under the machine!!!! 2 leaks!! On the unit! I spent hours on the phone trying to get a new one. Finally got the new one delivered- had a DENT in it. The dent was from the driver and how it was secured. He told me: you have 2 options: accept it and loose all warranty (told him NO) or Refuse and we order you a replacement. I refused. He told me to call the 1-800 number in an hour to start the process again. I didn’t wait an hour, I a called my local home depot and got the appliance manager Diane. She called the delivery people and my order was supposedly set up before she called them. She told me “you are getting white glove treatment on this delivery”. She clarified what that meant. Fast forward a week… never heard from anyone about my replacement. I called the 1-800 number again. Talked to Cloey! She was awful! Told me- there is NO UNIT ORDERED. I am getting a refund?!?!! I told her- I still have your original unit, how does that work? She was clueless- said- “we will have to come get” I said- NOPE! Not unless you bring me my washer. She insisted I am getting a refund, they had to come get the unit, THEN I CAN PLACE AN ORDER FOR A NEW UNIT AND PAY FOR THAT ONE! I said NO. “This is what is going to happen… “ and I told her I was calling my local Home Depot since she was no help. Called my local home depot and talked to Andy. He read the notes and confirmed Cloey was wrong. He told me to call the delivery company to discuss next steps. I called delivery company and got Brooke! She was AWESOME!!! Brooke handled that situation like a beast! I requested to NOT have the same delivery/ installers. She set that up too. I am supposed to have my washer delivered today. Between 3-7pm. My mother in law also bought a dishwasher from Home Depot and they refused to install it… told her they had to “remove walls” to install a dishwasher!!! She asked them to wait till my husband got there to review the situation and they bolted, cancelled her delivery and order!!! It was a nightmare! She marched into Home Depot and asked for her money back. When to Warner Stellian- had a machine delivered next day and installed— no wall removal needed! How bogus an excuse to not work! Home Depot has an installer problem and a interior process situation. Need serious revamp! Pretty frustrated and will update this review when I have a washer delivered without problems and damage."

"I was in the store Saturday to pick up a couple things and an employee approaches us about a new furnace. We tell him ours is new and he asks if we’re interested in info on a mini split, which I was so I set an appointment for 10 am Monday. I get a text on Sunday confirming my appointment for 10:00-10:30 on Monday morning. This is already different than what we talked about in the store but okay it’s 30 minutes. Come Monday their guy is a no call no show and when I call the store I’m out on hold for over five minutes."

"My go-to hardware store even after moving to a nearby city. Highly recommend using the Home Depot app if you have access to a smartphone to see if what you are looking for is actually in stock at your local store. Just remember that low stock items always have a chance of being out of stock by the time you get there. Also, feel free to ask the friendly staff in case you don't see stock on the shelves (even if the app says they do) as the available stock might just not be re-shelves yet. You'll pretty much find every generic item you need for all of your home improvement needs."

"Every time I come hear I get large orders (30+ sheets of plywood, sheetrock, ext) Never do I get quick service. I always find my self having to stack it myself. Wear other locations are quicker to get the fork lift. And in the truck, fast. Not sure why this place runs slow."