Hy-Vee Pharmacy

"I'm not going to be reaching out to speak to management, I'm sure you're already aware of the twice doubled scheduled med. I'm simply telling people my experiences. Not sure what's been happening here, but they doubled a scheduled med for me twice, that is so dangerous, had they done that to the wrong person, I don't even want to imagine what someone with debilitating depression could have done with 180 Xanax. Then they tried to get my doctor to verbally okay the doubled med, she was irate with them and refused because of the danger of the situation had I been mentally unstable. They did the same exact thing 2 months later, since they gave me 2 months instead of 1, I didn't go back for more for 2 months. Very dangerous. I should have warned people about this right away but after last night I won't keep quiet anymore. This pharmacy needs some workers who care about people, and pay attention to the very important work they're doing. There are a few really great people who work here, don't get me wrong, but they don't have it together and I was treated with more disrespect than I was willing to take last night from the new lady at the window of the drive thru. She's not kind, nor accommodating. I will either be switching pharmacies or be going inside from now on where the workers seem to be more concerned with their job than how many people are in the drive thru lane. Dustin is why I haven't left yet. Thanks Dustin and I'm so sorry I cannot remember the sweet gal who helps me, but there is one very kind female inside working. Always go inside here."

"I am so happy that I switched back to this location for pharmacy. Dustin can truly make some magic happen and I can tell that he is always planning and thinking ahead and looking at each different possible scenario and makes them work as efficiently as possible for everyone very helpful person."

"Why do I have to keep telling Hyvee how to do their job? I have a secondary insurance. I go in. They tell me I have a bill, I told them no you didn’t process my secondary insurance. It takes him 10 to 15 minutes to do this while I’m standing there. Every. Single. Time. I told them to fix the process when I leave , they tell me they will, and yet again every time I show up, I always end up owing money, or so they say because they never filed my secondary. I am sick and tired of waiting in line for 10 minutes because they are so slow and sitting in the back and hanging out on their phones and laughing and giggling ignoring the customers, or just literally not knowing what to do."

"Highly DO NOT RECOMMEND!!! Would love to give a - review, but 1 star is the lowest I can do. They have gone down hill horribly the last couple years! Never have scripts ready when said will be ready. Recently, They cancelled my script refill because they didn’t have it in stock. Didn’t even bother to let me know. I come to get it and was told yeah it was cancelled. Sorry. We can get it, have it ready in 15 min. But we close in about 20 min. Then gave attitude when I came back through to get it, was told they had a long line and would get to when it when they could. Complete attitude was not needed when they messed up."

"If you need medicine with any type of urgency, look elsewhere. It often takes 6-7+ hours to get a prescription filled. I am going on 8 hours waiting for pain meds and have been there twice today. First time they said it would be ready in an hour and a half. I showed up two hours later and they said 30 more minutes. When my son had his tonsils removed, it took over 6 hours to get his pain meds. Completely unacceptable."