Hy-Vee Grocery Store

"Hyvee is a well managed company who hire people who appreciate having a job and have a customer focus...we us their pharmacy and are extremely satisfied..overall a very good experience.."

"I want to say thank you to the gentleman in aisles online who helped me locate a meal kit I’d been looking for and couldn’t find at my local hyvee I also want to thank a gentleman who was stocking frozen products and stopped what he was doing to help me find some frozen wings after I had been told the incorrect aisle by another employee over the phone. He went over to another aisle then came back with the item and asked how many bags I needed. Thank you. I also spoke with Zack from the meat department and he even called over to the other ankeny hyvee for the wings. He said he’d log in and check inventory and that he would order the product"

"Decent selection of items. Unfortunately, they've recently decided that they can only have 4 self checkout lanes open per employee watching that area, which would be fine if they staffed enough people to have all of their self checkouts open or even staff enough people for normal checkouts. Sadly, they have done neither. There's nothing more frustrating than having to wait in line knowing that there are self checkouts that work, but are simply "turned off". I've seen this happening at various times of day and during both the week and weekends. As if there weren't already plenty of reasons to avoid Hy-Vee (treat staff horribly, a huge payoff in recent years with unacceptable outings given to staff, an ugly CEO -and I'm not talking about his looks), this is the straw that broke the camels back. I basically live next to this Hy-Vee, but I will be avoiding it from now on for wasting my time."

"So I went into the drive-thru the other night and told them that they forgot my crazy bread on I don't know what's the day before the day before that so no longer than 2 days. I literally had to get into it with a manager over some damn crazy bread because I wouldn't lie about that. So as I'm holding up her line she says her line she throws some crazy bread at me and says don't ever come back wow are you kidding me why would I lie I just moved here from Des Moines and no one treats people like that but I tried to ask for who was above her and she wouldn't give me the information."

"This grocery store has attained a new format in the industry, the customer service is out of this world. Customer service experience is off the charts, there is no competition, the difference has been established with golden letters."