Dave Wright Subaru

"Credit card transaction fee, at a car dealership? The service experience was great, but charging a credit card transaction fee is not. That is a business expense the business needs to plan for. I even tried to use my debit card but it was still charged as a credit card."

"I highly recommend Dave Wright Subaru, and especially my salesperson, Michael Trent. I was visiting friends in Cedar Rapids and decided to take the short jaunt over to Marion to visit the local Subaru dealer. And my experience was a breath of fresh air. Michael had a nice conversation with me, culling the details about what I was looking for in a car, and sharing a few laughs. Then he showed me the models I was considering, sharing details about their capabilities and their features. Even though I'd been shopping for cars for a couple of months, he managed to teach me a few things I hadn't gathered for myself. It was definitely time well spent, helping determine which car best fit my wants and needs, and I had a good time in the process. I also got to meet Tanner Wright, the business manager of Dave Wright Subaru. He and Michael were anxious to answer any questions for me, but didn't press me for an immediate purchase. Nevertheless, when I was ready to buy, they made me a better offer than I hoped to get. I can definitely see why this dealership is growing by leaps and bounds. I'll be back to talk to them when my wife is ready to update her vehicle, and I'd recommend Michael Trent at Dave Wright Subaru to anyone in the market for a great vehicle and an enjoyable purchasing experience."

"I honestly was going to dismiss the lack of communication the first time around but this time was inexcusable! We came back to Subaru Nissan in Cedar Rapids, IA to have a recall done on our vehicle and the lack of communication was unreal. Our service representative checked me in at 8:15AM and noted we needed our vehicle by 2pm for picking up children from school. He wrote the note 2pm pickup on the sheet and made no mention of a loner in case of the possibility of going over the 4hr time frame for fixing our car. I called around 2:15pm expecting our service representative to tell me shuttle was on his way and that our vehicle was done, but instead was faced with a whole set of other troubles. Our service rep had gone home sick and no one called to mention we would not be dealing with someone else, our vehicle was not ready, and here it was 2:30pm. I told the service rep we were not mad about the car taking extra time to get fixed but instead a HUGE lack of communication. We should have been notified way before 2pm stating there was no way our car would be done, a shuttle should have came to get me to pick up a loner car and things could have been properly handled. Instead of communicating with us, I had to start walking to our children’s school (2.5 miles) and have a shuttle meet me as I was walking down the street, shuttle guy had to stay with me to get my kids from school, and then had to go back to Subaru only to find out our car was yet done and now I could get a loner. I got our loner and was left with 10min to get to a scheduled appointment by 4pm. Had my husband meet me at my appoint around 4:20pm to grab our kids and take back the loner car. I cannot express how frustrating it was to waste yet another day off not getting the proper communication and respect our family deserved. I could have done multiple household chores, picked our children up without needing to start walking there, and just not wasted more than a 4hr window. We are by no means upset that a service took longer than expected but the HUGE HUGE HUGE lack communication. Shame on us for thinking things would be fixed the second time around (especially since we informed the representative last time about this same issue)!"

"I had a service done on my Outback at Dave Wright Subaru and it went great. Jolene at the service desk was an absolute joy to work with. Very clear communications, timeline was exactly as stated and they had a nice space to fire up the laptop and get some work done while waiting."

"We just had a great experience purchasing a vehicle and you will as well at Dave Wright Subaru. Tyler (General Manager), Tanner and Tim (Business Managers) and Blane (salesperson) were all awesome to visit and work with while my wife and I were at the dealership. I know they advertise to have the Wright Car at the Wright Place at the Wright Price. However, I would like to add that you can also plan on getting treated in the Wright way! It’s an impressive experience! I had the opportunity to travel out of town the next day and really enjoyed how my new ride handled on the highway."