McGrath Ford Service

"Friendly staff but wait times are ridiculous. Definitely understaffed/overbooked at all times. Be prepared to literally wait/hours at a time :/"

"Do not recommend. This business doesn’t know how to 1) Do good business OR 2) Do the RIGHT thing. Perhaps I am wrong. But if I bring my car to you to be diagnosed and 1) You DO NOT inform me right from the start that you charge $180.00 per issue to diagnose. To me that is an issue. Had i known this I would not have had them look at 2 issues, I would have only had them diagnose 1 issue. And if that is not enough to make you think twice about coming here. I came in with good brand new tires that I just paid $1300 for 2 weeks PRIOR. When I turned my car on to leave I had low tire pressure before even driving away. I thought it was odd, but didn’t think too much of it. Filled it with air. It was not until 3 weeks later when I got the same low tire pressure that I realized that there was a screw in my brand new tire. Do you think they were interested in resolving this issue for me? Absolutely NOT in fact the service manager was kind enough to inform me they could fix it for me for a charge of $45.00. If you think this is a good way to do business then by all means keep coming to this service department. But I do not recommend it and I will never go back. Also when your vehicle is in the shop they will not call and explain anything to you. They expect all communication to go through text messages. And since we are already so good at communicating face to face. You can only image the information lost via text communication when it comes to vehicle repairs. Please find another business to get your repairs done at. I will also ask that no one at the ford location reach out to me regarding this review. I am DONE with your business. DO BETTER."

"It seems like every time my vehicle was taken here something else went wrong with my vehicle after few days after i got it back from here. This is one of the last places i would take my vehicle to get fixed."

"Called McGrath about rekeying my car key after it got dropped and damaged. The service advisor wasn’t able to answer basic questions about this service. Did not follow up with me, and then when guesstimating how much it would cost (he literally said I don’t have the information in front of me but I’d guess it would cost x amount.) he wanted to ball park me almost $400 for one simple chip key. You’d think it wouldn’t be that hard to just get up and ask someone that could actually give me an accurate number. Called Lynch and they were not only able and willing to come out and service my vehicle on site but they did not quote me such a ridiculous price. You’d think with all the issues they have and the money McGrath would make off me that they’d at least try?? Apparently not. I haven’t heard a single good thing from friends or family locally who needed anything other than an oil change. They failed me with with such a simple task to complete that they have lost a customer for life. (Not that they truly care or anything.)"

"These brakes where inspected as part of the works and passed! I have been let down too many times. After almost 8 years as a client I have decided today not to accept any more mistakes. Too many times this company has dropped the ball and kept my vehicle days longer than expected. They wanted to charge me $100 plus today for a brake inspection that should have been completed as part of the works a month ago. The brake service was booked around 2 weeks ago for a Saturday. I called to confirm it wouldn't be a problem. Saturday comes and I'm told they will not look at the vehicle until Monday. I ended up changing my own brake pads because I need the vehicle for work."