Kids Quest at Red Rock Casino

"They were rude to my child. ( 9 years old ) She was suppose to be able to have snacks and they refused her. The art supplies were all ruined/useless. She hated her time there. Absolutely ridiculous. Thumbs down."

"Management is trash, I called twice prior to arriving to check on availability. No answer. I arrive to a 3 hour wait. I asked management is there a number to call that I can get through to prevent me from wasting time driving there. She responded “we’re busy, we only answer if we can”. Unacceptable ! I understand demand may be high but answering the phone Is basic customer service and for someone in management to say that is unsatisfactory. If someone child is hurt will they be able to get to a phone to call parents once they’re “so busy”. Please fix this."

"I brought my 7 year old son Carson to Kid's Quest last night and I wanted to report that he had an amazing time! I recently reported my gratitude to employee Ryan on several platforms, but I also wanted to praise manager Bianca--she is the cream of the crop when it comes to caring for children and teens. I observed her interaction with Carson and it was nothing short of spectacular--she was helping him draw a picture of his favorite football player Justin Jefferson! He was through the moon! Now my only problem is telling him that he can't go every night lol!"

"I’ve been taking my kid here for years. This used to be a great place where you felt secure to leave your child. The employees were always courteous and very attentive to what the kids are doing. They seem to have a new manager and things are chaotic. Last night was crazy when I picked up my child. Went back today and the kids were wildly running around with zero supervision… literally not an employee watching anything. I left without checking in my child and sadly won’t be returning to this location again. *(to their response ) Nobody reached out to me in any way and you have all of my current contact info. Somehow it doesn’t surprise me that you got bad information on this. This reinforces my decision to not trust this location again."

"We're visiting from out of state and was nervous to drop my young kids off but the staff were very kind, organized, and informative which put me at ease. We did not have immunization records but were given a grace period to send them in. One kid went to tiny tots and one kid went with the regular group. Both came out after three hours smiling and happy! We will be returning next time we're in town."