Sheraton Maui Resort & Spa

"This is the only resort we stay at when on Maui. The pool water should be a little warmer. Have experienced cold water in the pool for 15 plus years. Please consider increasing the temperature of the pool water. Truly enjoy the Sheraton Maui for all other resort aspects."

"Once I learned it was under the Marriott umbrella I was disappointed. They checked us into a room that hadn't been totally cleaned...in my opinion Marriott's housekeeping has slipped over the years at properties in which we've stayed. We went to have supper and learned they transferred us to another room despite the fact we asked them to wait until we returned. They moved our luggage to the new room but didn't bother to move some stuff we put in the refrigerator in the old room. Each of the three times I called the front desk to find out what happened to the stuff in the frig the response was " nothing was found." I finally went to the front desk the day before we left and was informed our stuff had been thrown away. We received a nominal room credit, but why couldn't they have been more honest with us to begin with? The rooms are dated and need renovation. The rooms never seem to be clean and the carpets are worn. I wouldn't stay here again."

"This place is very well located directly on the beach and building 6 is overlooking the ocean and perfect for whale watching out your porch. The service is great but the front desk over the years has had very limited flexibility. Rooms are well appointed with microwave, fridge, coffee, and more :-)"

"Checked into our room and it was filthy. Am asking for a room change. Such a disappointment for such an unreasonably expensive location to stay. Well they transferred us to another room, moved our luggage while we were out despite our request not to, and they didn't transfer some our belongings which we refrigerated. The refrigerated stuff never showed up, they hept saying it was lost and finally after we were here for 2 full days the said it has been trashed. Why did it take them so long? I won't let unsettled matters lapse until I receive a reasonable answer. They gave us a room credit...but my stuff was lost. When I understood they were under the Marriott umbrella everything became crystal clear because in my estimation Marriott and it's partners have been slipping for the past several years. In my estimation, from personal experience:Housekeeping is terrible .Customer service is slipped. Prices are very high. I'm still disappointed in this enterprise."

"I am going to write a long review because vacationing is expensive and I use these reviews to help research when I'm planning. I loved this resort. The staff is on top of it and very friendly. The pool is very clean and beautiful. You cannot beat the location of this property for several reasons. The first being it is very safe and you have to have a wrist band on at all times and the staff checks it. If you do not have one on you will be escorted out of the pool area. Secondly, the pool is right on the beach. The cove the property is in is calm and perfect for kids to swim safely and to snorkel. The property is protected from rough waters. The food and drinks are great and there are lots of stores on the property so if you don't want to leave you don't have to. If you call the front desk they will provide you with whatever you need quickly and a smile. I would definitely stay here again. You don't have to rent or buy anything for the ocean and sand. It is available near the pool at a stand. I do not think the rooms are worth the money but who stays in the room in Maui? The rooms are not horrible and the beds are comfortable but if I owned the hotel I would gut and modernize all of the rooms because of the price of them. You are definitely paying for the location. The grounds are beautiful, well maintained and modernized but the rooms need to be updated. I still would spend my money here and this is my review. I want to add that they literally scrub the rooms every day and not just vacuum and make the beds your entire stay. That stood out to me."