lululemon

"The 2 managers working tonight were AWFUL! I’m so disappointed!!!! One was a man with gray hair & gauges & the other was a pregnant woman with long blackish/brownish hair. This used to be one of my favorite stores, but my interaction just now was shocking & devastating. The 2 managers refused to replace my sister’s defective product, even after looking it up & confirming we purchased it! We frequently go to lulu & own a ton of their products & I’ve exchanged used things, per their quality improvement promise, several times without any issue. The lulu in Wailea said they would exchange it for her, but she wasn’t with me at the time & happened to be with me at this location tonight instead. Both of the managers here were awnry, very unprofessional & quite rude! They spoke down to my sister & I after originally speaking rudely to our mom when she asked for her total again so she could pay with exact change! I will definitely be reaching out to the higher ups. This is not in alignment with the lulu brand. Very disappointing. We will be going back to Wailea! Their manager was much kinder!! I rarely leave poor reviews, but this felt necessary!!!"

"Nice small location! Stock is very limited, but staff are friendly and helpful."

"I just tried to buy an outfit here and I shop at Lulu all over the world and always get my military discount that was already proven when I sent it in my card. I didn’t have my ID but had my credit card and the girl wouldn’t even look up my account without it. I had my credit card. Im staying right next door. Extremely rude considering i could have verified my info on my account."

"Service at this location is excellent. I was approached by multiple staff members and was always taken care of. They paid attention to the amount of clothes I wanted to try on and offered to take them to my fitting room for me. Very pleased. Will be back when I visit Maui again."

"Stopped in after dinner and found a pretty decent sales rack in the back of the shop! All sales are final for sale items. When I offered to put back a couple items to the rack after I decided not to purchase them, I was very surprised to learn that all items that are tried on are inspected before they are returned to the sales floor. The sales associate that helped me was in the process of removing deodorant marks from a top and shared that they always do that! If the garment is not cleanable, then they pull it from the floor and label it as damaged. I feel that is a great practice and definitely feel that standard should be practiced by all other stores... not just put the item back on the hanger and out to sell again. I also purchased a bag and was able to receive a "fresh" one from the backstock that hadn't been out on display. :)"