Payless Car Rental

"I am a resident here and was in need of a vehicle on short notice. I usually rent with another rental company but for the first time I chose Payless. I couldn't be happier with the vehicle I got and will be extending my rental. From what I've been reading, many of these reviews are by visitors. Sorry your experience wasn't what you thought it would be. You are visiting an island with limited resources available to its residents that live here and has a capacity to accommodate only so many being an isolated island state. My experience was one of the best with warm and helpful staff. Aloha is not an entitlement and if you respect the island culture, you may be pleasantly surprised."

"Payless really helped us out of a jam. Through some extenuating circumstances, my family was left stranded at the airport at the beginning of our vacation without a car. The kind lady at Payless helped us find two minivans at an affordable rate for our week on the island. In a stressful time, she was kind, helpful, and understanding. A lot of companies would have tried to gouge customers looking for a last-minute rental, but they made things easy."

"NIGHTMARE. old guy working (budget side) was cluless. Booked with budget and pay less charged us. We got NO RECIEPT, NO EMAIL, NO DEPOSIT REFUND. My husband left his cell phone in the center console. & can't do a report because of no reservation #. It's been 3 weeks and multiple phone calls with no resolution."

"the car we got sucked. first of all it was so dirty you think they’d clean the cars after people rent them? the key fob was dead the night we got it, the seats didn’t recline at all it was so uncomfortable. and it was literally almost $1,000 to rent. we told them about all of this when we returned and they didn’t say anything at all. i think this place is a joke and i’m not surprised about all the low reviews."

"The staff was efficient but a month later I got slap with a repair bill and admin fee. I drove off the lot and shortly after a light came on for tire pressure. Rented just a few hours rent and return within the same day. Told the lady that the tire pressure light come on and off when we returned the car, she says ok and we went our way. We took pictures before and after the rentals to show no damage but obviously they got for something a camera can't capture. Avoid this rental, I should have taken other poor review seriously. Come on, I had the car for a few hours. Stop trying to charge me for a few days worth! I got pictures of the car I returned."