Firestone Complete Auto Care

"Surprise, surprise. Another unsatisfactory visit to Firestone. I have used Firestone a few times for jobs such as inspections and tire changes. Every time, I have an unsurprisingly subpar experience. They have replaced the wrong tires (costing me extra money), moved appointment dates without informing me, and I get contrasting information from different people at the counter. The new management has made my experiences a little better, but there is still plenty to be desired. I will not be going back again. @FIRESTONE, please don't respond with your generic apology message. Staff did not make the experience right when talking to them, so I wouldn't expect you to either."

"Would honestly never go back here, each time I came to this Firestone, the clerks are rude as hell and act like they don’t want to be at work. Recently I went for a safety inspection and came back 2-3 hours later once it was done and I received a failure for things that I haven’t got failed the previous year for. Also, i somehow received a failure for one of my side markers lights being out and as soon as I was going to replace it I unscrewed the section and it was unplugged, so I plugged it back in and it worked perfectly fine….I don’t want to make any assumptions but everything I heard from people around base is that they overcharge and find ways to get money out of you. I would rate this 0 stars if I could."

"Asked for the cost to have a nut tightened on sway bar for one wheel, and was told they don't have a rate unless they change the old part. Or could charge an hourly rate of $197.00 an hour. Seriously? To tighten a nut. Will NEVER ignore the negative reviews of this place again! Wouldn't be wasting my time if I wasn't recovering from being in emergency room on the weekend. Shame this place is our On-Base choice."

"Set an appointment for today for a few issues on the car that they said required a full days worth of work and to drop it off early in the morning to get started. Dropped it off at 8am and came back at 4pm to see if anything had been done to be told that nothing was done on my car(was still sitting in the same spot i left it), not even some of the small fixes were done. Was told that they were short staffed today but received no heads up, calls or anything to inform me early on that this would be an issue for them. Told me that I could leave it overnight to possibly get started at the end of their day into tomorrow. Took my keys back and left and will not be coming back, terrible communication/service."

"Mr Richard and his crew is always helpful! They always listen to my concerns and address them. If I ask them to check out something when I take my car for service they do and never question me as if I don’t know what I’m talking about; which is why I take my car there instead of the Nissan place where purchased since the gentlemen in there never make me feel like ‘she’s just another lady not knowing what she’s talking about’ and will check everything I have concerns. Also, I didn’t get lady name that was there this past weekend but she was extremely nice and polite too."