Red Rock Eyecare

"I been coming here for the last couple years and they take great care of me. The office help are wonderful and so is Dr. Murray. If they had six stars I’d use it."

"My husband had an appointment last Saturday. The girl at the front desk was on her personal cell phone the entire time I was waiting while he was with the doctor. She was talking about her sister and broken couches and using choice words.When we checked out she didn't hang up or put phone down or make eye contact. . The girl to the left of her was also staring at her phone.I am old school and office staff is the first point of contact with the public. To be ignored is rude and unprofessional. Customers should be greeted and acknowledged with a smile and made to feel welcome. The doctor was great."

"As much I did not want to put a 1 star, I have to. My first vist few months back was smooth that I decided to take my son for his eye exam there. Even though it was a walk in, we didn't wait that long (less than 30 mins) . When we got to the testing room with the doctor, everything was fine up until the doctor was going to examine his eyes. My son can't keep his eyes open because of the light. Prior to the exam, I already filled out a form and checked 'sensitive to light'. So I dont know if the doctor never read the notes or what, but he was annoyed because my son could not keep his eyes open while there's a glare of light in his eyes. At first, he tried keeping my son's eyes open, I would tell my son him to close it and open when his face are relaxed so he can keep it open. This doctor lightly joked about putting drops (to dilate) if he can't keep it open so that it will open his pupils. He then gently added, he'd gouge his eyes out. I know that's a gentle scare to get kids to open their eyes. I should've just told him from the beginning my son is on the spectrum. So as cool and calm-mannered as he can be, he needs time to get through things. Understand the situation. I was just shocked in those 5 minutes of trying to get my kid's eyes open, he said "I'm starting to get annoyed here". Now that is just so unprofessional. I didn't say anything because the place is amazing. MINUS his actions. The fact that you cant accomodate a 9 year old kid professionally in that 15 minutes of time you saw us? Shame on you Dr. Murray. My experience with eyeglass world was great. Except for this encounter. You shouldve put a sign this is NOT a place for children if that was your actions towards kids. Shame!"

"I really wanted to like this place. I think the employees that work inside the eyeglass world portion of the store are great. It's the staff inside Red Rock Eye Care that need work. When I got there for my appointment, I stood there for almost 5 minutes without being acknowledged. And then throughout my initial exam with the technician it took a long time because she didn't know how to work the machine. Fast forward to 2 days later when I go to order glasses online and I realize that the cylinder and axis values arenot on my prescription. My axis measurements should be on the prescription at the very least since I have astigmatism. I called to address this. The woman at Red Rock Eye Care asked me to wait on a brief hold. I said I would. She kept me on hold for over 15 minutes and never came back. I've called several times since my appointment and no one ever has a record of me calling (conveniently) and I still don't have a prescription I can use. So now I'm contacting my insurance to try and address this debacle since Red Rock Eyecare won't."

"Been coming here for a # of years for annual exam. After last year's visit I was pretty much 'done' due to horrible front office staff. Place I was looking at going moving fwd didn't answer phone calls the 2 times I tried to get an appointment so back to Red Rock I went. Well, the current crew in the front office now is super: Nice/friendly, professional, & proficient at their jobs. I've never had a problem with the Doc here, he's always been very nice & zero issues with scripts from him over the years... same still now. What's different is the staff. Based on my last visit I will 100% recommend this clinic at this time."