UMC Children's Hospital 800 Hope Place, Las Vegas, NV 89106

"ON 2/18/2024 I arrived at umc pediatric emergency with my children ages 9 and 10 . they did a RSV Flu & covid test shortly after we were told we could leave without any final results as they could take up to an hour I was handed a bunch of discharge paperwork one of which is supposed to be for UMConnect as that is where you would be able to view your results for said tests upon me getting home I realized there are no login credentials and it states specifically on paper work to have UMC staff help you sign up and associate Childs account knowing this staff still sent me home with absolutely no credentials or answers reached out via email for help have yet to receive a response children are still extremely sick Im gonna have to take them to another medical facility today . a complete waste of time ."

"I would give the NURSES 5 stars just because they do the work . The doctors come in for 2 seconds and I'm not happy with them at all. My mother worked in the lab for 20 years and my Aunt worked there for 30 years in Administration so I know this place pretty good.. This is a teaching hospital so I get it but when your child has bad veins DO NOT let the lab draws come from the techs , they don't listen to you they act like they can't speak English and they poke and have to re poke and still not listening to you or your screaming child. If you absolutely have to come here always ask for the peds emergency room nurses to come in and draw their blood. They are the best and honestly shame on the administration for allowing the techs come in and let's call it what it is torturing these babies. AGAIN THE EMERGENCY ROOM FOR THE PEDIATRIC TRAUMA UNIT IS THE BEST. ALL THE NURSES ARE GREAT ALL OF THEM WORK SO HARD EVERYDAY AND REALLY CARE ABOUT THEIR PATIENCE. The nurses in this hospital are the true ❤️ of this hospital without them the doctors would actually learn bedside manor as well as the lab techs."

"They discharged my nephew before looking at his XRay of his swollen fingers and said nothing was wrong with them. They were very OBVIOUSLY swollen and he in a lot of pain. No splint, no nothing, just some ibuprofen and sent him home? Usually they’re really good but that is just not okay."

"The absolute best! I took my daughter and everyone we talked to were so nice! The admission lady was so nice, the nurses were amazing! The doctor listened to my concerns and really did everything to make my mind ease a little. My daughter needed a breathing treatment and the respiratory tech was so nice to her and did amazing at explaining the procedure and how to use her new inhaler, and my daughter also had some X-ray done, the X-ray tech was just as amazing! He was so nice and made her so comfortable with the X-ray! Thank you all so much!!!!"

"My son was born at 26.4 weeks weighing 1.15lbs and 13.5” long. I had him at another valley hospital. For being a micro premie, the only major thing wrong was/is his lungs. After getting sick multiple times and the doctors at this other hospital didn’t think he would survive, I demanded he be moved to UMC. Doctor Banfro, in the NICU, accepted my child and came with his staff to pick him up. Within minutes of my son arriving to UMC, the ENT team came up to assess Eloi, and decided that early the next week, he would have to have a trach. That is when I knew I made the best decision I could make for my baby. The care that all four of the doctors gave my child was outstanding. They always kept me informed of what was going on, good or bad. The entire NICU team (nurses, RT’s, OT and anyone else I am forgetting) gave my son the best care. They taught us how to care for him and his gtube and trach. I cannot put in words what they all mean to me. It’s because of God and the NICU staff at UMC, that my baby IS ALIVE AND HOME AFTER 296 days in the hospital!! He’s home! I recommend UMC over any other hospital!! Thank you again, Dr. Banfro, Dr. Reyes, Dr. Al and Dr. K, and his primary nurses, Lira, Kim, Siobhan and Frances!!"