SEPHORA inside JCPenney

"I had to put a star to share review. Zero stars!! This store is permanently closed. Super annoying."

"Great place to find the newest pallets and glosses! Friendly and very clean."

"Don't like how gals follow u watching use testers- but don't offer help-like Ultra way better"

"BY FAR the worst Sephora I have ever visited. They seem to be severely understaffed and poorly trained. One time I stood at the register for so long waiting for a cashier to come ring me up that after several minutes and not being able to find anyone to help me, I just had to put the products down and walk out. Another time I tried to return something I purchased from Sephora online and they told me they could not accept the return because it wasn't a product they carry in their particular store even though I had my online receipt. I contacted Sephora customer service and this was untrue. They are supposed to take the return. Most recently, I had another similar experience. I was told I could not return something because it had been over 30 days since I made the purchase. Again, I had the receipt, and again, I contacted customer service to confirm that it is their policy to accept returns made within a 60 day window NOT 30. My purchase was barely older than 30 days...well under 60. So the ONLY two times I tried to return something, I was lied to and sent away. Now I don't know if they were purposely lying because they are trying to get out of doing a return for whatever reason, or if they are really just so untrained that they don't know any better. However, I have a hard time believing that they don't even know their own return policy. Either way, I don't appreciate it. It really looks bad and I have been very inconvenienced by making all of these back and forth trips and customer service calls because they don't want to follow their own return policy. I even made a special trip to Little Rock to return these items because I couldn't stand having to deal with that place anymore. I will not go back. Oh and guess what? Made the returns at a different location without a hitch."

"In the past, I have been served by some of the most generous of Beauty Advisors...lately, it seems every time I walk in there, they are too busy or snooty. There is one Advisor that is still there that I will go to every time....but the rest, No. Honestly, I get a better welcome at the new ULTA that has just opened...and there is a better atmosphere there. I still love my local Sephora, and if things get better there, will continue to shop."