NextCare Urgent Care

"I visited NextCare today for a health concern. I easily made an appointment and filled out paperwork on line. Sarah Snyder, the nurse practitioner that saw me was knowledgeable, caring, and comforting. Everyone I spoke with in the office was friendly and efficient. Excellent care! Thank you!"

"Kelsey Rokey was extremely rude and had an attitude with me because I told her I didn't want cough syrup I know doesn't work for me. I asked if I could get codeine cough syrup for myself because it's helped me sleep when I had strep throat in the past. She answered me in a tone that was disrespectful and made me feel like I was a junkie asking for more drugs. I am obviously sick with a cough and can hardly speak. I asked why they don't prescribe it anymore and she said "because it's a controlled substance", like I didnt know that. I felt like she was answering me like she thought I was stupid and I just didn't care for her. She also got more attitude with me when I told her i watched the nurse or medical assistant mix up the swabs taken. She grabbed 3 swabs from the cabinet, didn't label them, swabed my throat for strep and my nostrils for the flu and covid. I watched her put them all down on the counter and grab them. I was then told that I was negative for strep, flud, and covid. Even though the medical assistant (and myself) noticed the white spots on my throat and tonsils. When I mentioned that she mixed them up to Kelsey just said "Okay?" In a condescending tone. I had to pay $100 for my visit today, and almost everyone but the medical assistant was rude. Even if she did mix up the swabs, at least she was nice and friendly. The woman at the front desk also felt the need to explain to me why codeine was offered anymore. I told her the same thing, that "thats fine, I just don't want to pay for something I know doesn't work for me" and I explained I've had the same cough syrup prescribed to me before and it doesnt work. I didn't act upset about the codeine, and I understand my tone couldn't be heard due to the fact I can barely speak, but it didn't need to be explained to me so rudely. I get that you guys are busy, and you might hate your jobs and the people you deal with every day, but this is the job you chose to do. You shouldn't be taking it out on your patients. This was not a good experience and I don't like how they made me feel. I'm a full time working mom, and I've never even had a traffic violation. I don't like that I was made to feel like a drug addict because I was unaware a specific cough syrup was no longer prescribable. This review will have little impact, but I hope she sees it and changes her tone going forward. She really upset me and hurt my feelings and I was extremely uncomfortable and obviously very sick. I certainly wouldn't recommend this place, and will not be returning."

"Although we made an appt and had to wait 1 1/2 hrs after it was made to see a Dr. We appreciated the thoroughness and quality of care we received from not only the front desk women, but especially the medical team. Adora Olsen PAC saw us and she did not miss a beat on ensuring all issues were covered. Wish all medical experiences were as good. Thanks!"

"I try not to come here often, but when I do, EVERYONE is very kind and helpful. Occasionally, appointment times are a bit late, but, you know, if you are seeking medical assistance, they are definitely worth waiting for! I always go home either feeling better, or anticipate feeling better soon… I will be back….but only if I need to….."

"Staff was kind and quick. I walked in with no appointment scheduled and had 6 patients ahead of me, NextCare saved my spot in line and I was also able to go to the store across the way while waiting. They sent me a message to inform me the Physician was ready to see me which was convenient. Great time management and all around great visit! Thank you!!"