Elements Massage

"I regret to express my profound disappointment with the operational management of the establishment in question. As a longstanding member for over a year, I have consistently valued the services provided by the massage therapists. However, I must convey my dissatisfaction with the administrative staff and front desk personnel, whose apparent lack of proficiency and coordination has significantly marred my experience. Having paid monthly fees, I accrued credits for sessions during periods when appointments were not scheduled. Towards the end of the year 2023, I found myself with three remaining sessions, coinciding with my massage therapist's relocation from Tempe, Arizona, to Mesa, Arizona. Consequently, I sought to transition my membership to the Mesa location, a decision that was initially met with agreement from the establishment. Despite assurances, complications arose regarding the transfer of my membership, prompting discussions to exhaust my existing credits before proceeding with any changes. I adhered to the conditions set forth, scheduling appointments before the stipulated deadline of January 14th. However, mere days before my scheduled session on February 17th, I was informed of a lack of extension records, thereby rendering my prepaid credits unusable. The ensuing inconvenience of navigating between both locations to rectify the situation proved arduous, compounded by the inability to resolve matters over the phone. Despite providing evidence of prior discussions and appointment scheduling conducted in accordance with the agreed extension, I encountered resistance in utilizing my credits. Such discrepancies in record-keeping and inconsistencies in policy enforcement have left me questioning the integrity of the establishment's operations. I am deeply troubled by the suggestion of impropriety and the implications thereof. It is my earnest hope that this matter be addressed promptly and rectified in a manner befitting the standards of professionalism and accountability expected from such an establishment. I humbly request clarification and resolution to this matter, as well as assurances of improved service and adherence to stated policies in the future."

"I recently had a disappointing experience at Elements Massage Tempe. Despite confirming my appointment, it was not honored, leading to a significant inconvenience. The staff, particularly Operations Manager Brea and Front Desk Employee Kaylee, exhibited very unprofessional behavior. Their lack of customer service and rude demeanor left me with a negative impression. I hope the management addresses these issues to improve the overall customer experience."

"I received a session as a birthday present and am so grateful. Andrew was an amazing therapist who knew exactly where to focus on my back. I honestly don't remember the last time I thought I could live a life free from back pain. I highly recommend this place for their welcoming staff and great therapists."

"Sylvia is the best massage therapist I've ever had the pleasure of working with. She took the time to listen to me and focused on the areas of my back/neck where I was having the most discomfort. Her technique was fantastic and I felt SO much better. I'll definitely schedule regular appointments with her from now on."

"Hands down best massage place I've ever been to! Each therapist has a different unique style which I appreciate at this location!! Front desk is really nice and so is the management! I always feel relaxed when I enter the building! Massage has made a huge impact and improvement in my life! I've been getting massages for 4 1/2 years now and feel the difference it makes on my well-being! Thank you for the great service and wonderful experience each time I'm here!"