Walgreens Pharmacy

"I called today with a problem that the insurance company wouldn't help me with because it is for my father. I asked the insurance rep if she could give me guidance IN GENERAL as to what a person would do to resolve a specific hypothetical issue [a Rx from a new specialist doctor who prescribed a medication that I already take but for 2x/day vs 1x/day was denied and I also just refilled a 90 day supply a couple weeks ago (90 pills at 1x/day with 2 refills still available) before I got the new Rx from a new doctor at 2x my current dosage, meaning I can use my current Rx, but I will run out about 45 days before the next approved renewal date based on the current Rx, so it will be declined, but the pharmacy cannot put the new Rx through because I have approval for the 1x per day and allowing the 2x/day Rx will overlap with the 1x/day, ultimately requiring the ins company to pay for 3 pills/day]. Anyway, instead of helping me, I was told by United Healthcare that my dad had to call or be on the call with me before she could say anything because of HIPPA laws. So I called Walgreens, and the female I spoke with was exceptionally helpful and told me how to manage this situation, which should have been easily explained to me by the insurance rep with absolutely zero HIPPA violations. I just wanted to commend the pharmacy rep who quickly and easily explained the process and was very pleasant while doing so! She listened, understood and provided a solution very quickly without divulging any protected information. Walgreens should make sure they keep her!"

"Came in there the other day to get a prescription filled. You can tell they were very busy, and doing the best they could being short staffed. The woman behind the counter Missy was amazing. She her demeanor and her ability to multitask was incredible to watch. Only reason I give it a 4 is because they are short staffed."

"They always mess something up because my insurance is my maiden name but my meds get called in under my married name. I’ve never had an issue before until I switched to this location."

"They never have your perscription ready on time. If you call the pharmacy they put you on hold forever. Then when they answer the phone they just say that they can't hear you and hang up. So useless."

"This place is awful. Let me tell you a story as I wait in the pharmacy lobby for almost two hours now because their “systems” are having issues. I always get my prescription sent over by my doctor and it’s the same prescription for the past two years. Every. Single. Time. I have to call in they need to verify insurance and every time I’m told come by in 2-4 hours. I waited patiently today and received a text that everything was ready. This was 11am. I called in and was told the “pharmacist needed to confirm my prescription” and that I should pick it up around 2pm. At 1:30pm I called in and was told the SAME THING. So nothing was done from 11am to 2pm. I said ok please confirm I can get it today these meds are for my mental health and I’ve been now day two. She said ok and hung up. I drive here at 645pm after the Walgreens app says you’re prescription is ready. I get here and I’m told that they can’t disperse any pills and that i might be able to get it tonight. “We’re just not sure” is the response I got. I’m now sitting here in the lobby because times are so tight I’m rationing my gas as I’m unemployed and I can’t afford to drive home and come back. Avoid this place like the plague. This will be the last time I EVER shop at a Walgreens location again. Unbelievable, it’s like they sell hot dogs and it’s no big deal if they can’t operate. Walgreens provides medication. This location should absolutely be closed and shut down. No one has any clue what the hell they are doing. Ever."