RE/MAX Fine Properties 21020 North Pima Road, Scottsdale, AZ 85255

"TLDR: trust the low star reviews. They are not lying. Poor business practice. Sandy Karpen lied about the lease agreement Commission agreeing that there would be no commission when they don’t place the tenant at the property. They took over my property with tenants and upon renewal (which they didn’t even create/write the lease agreement) they took a commission of the whole 12 months the property is leased for. Additionally they are taking the taxes amount when it was informed they are not paying taxes on my behalf. Property management is poor. I have to keep chasing down for HOA violation and they have not addressed it with the tenants who kept violating the HOA policies causing fees to be charged to me, the property owner. Every time I asked for my monthly reports Sandy would ask “what reports are you talking about?) and when I finally insisted I found out it was never even set up and the reports had incorrect item. Sandy is yet to address and fix the issues and is not even answering my e-mails. I had to file a complaint with the better business bureau to address these issues but from what I see of their reputation I highly doubt it’s going anywhere."

"If I could rate "zero" stars, I would! If you decide to change your mind and not sell your home, watch out!!!! The lack of professionalism is ASTOUNDING!!! Even made 2 phone calls to the broker, Sandy Karpen, with NO return call back!! I will never refer my realtor, nor the brokerage or anyone associated to it, to anyone!!!!!!"

"Coming up on my almost-2nd-year of homeownership, I cannot thank Brian Redfern enough, cannot emphasize enough how blessed I am to know and work with him. He represents all that someone would want in a person who has the mission of finding a home, doing the research and the execution of the entire buying process because it can seem overwhelming, but it was not, it was actually FUN because of who was on my team. Brian! After so many attempts at trying to live in apartments with negligent landlords and property management companies who genuinely don’t care, Brian came to my rescue. He was so focused on finding exactly what I needed, and not only that, he TAUGHT me throughout the entire process. He cares, genuinely and looks for the best interest of his clients. Theres so much to know and he assisted me all the way and for all the work he's done, I cannot thank him enough. A true hero. From feeling almost homeless, to homeowner - he made my dream possible! Instilled in me that I could do this when I felt doubt in myself. And thats why i’ll refer all my family, and all my friends to Brian Redfern of ReMax Fine Properties! He is the best! And those who read this: this is your sign to give him a call now! You've simply changed my life Brian!"

"The end results of my situation ended because of lazy work and more of a fluffed up sales approach than paying attention to details to help me aquire the property. Because of this, both my credit score and my partners credit score were effected negatively because care was not taken to handle the situation more intelligently. I followed their instructions with faith and asked questions to multiple reps to gather a picture of the possible outcomes but was either told "please refer to this person because it's not my department" or ignored entirely because my situation was not a priority to them. I would not use this company because you are nothing but a number to them and they do not care enough to put in the work for you properly."