The Wexler

"Pro (singular): Location Cons: Everything else The 5-star reviews are either fake (Emma V is a current employee) or the result of a lobotomy I will live with tinnitus and hearing loss for the rest of my life due to Chamberlain and Associates. Don't say you weren't warned"

"I rented here for 3 years. The management is sub par. I would not recommend this place. If you pay on time, stay clean and quiet, AND deep clean the apartment when you leave- they will still treat you like disposable trash. I rent at another place now and its amazing compared to this complex. I recommend this corporation learns to value their good and paying tenants. Do not rent here-you will regret it. They do not respect their tenants as humans."

"First of all I would like to underline my deep disappointment for their lack of seriousness and professionalism. I was a great tenant for 19 months, I paid upfront for 19 months and I was treated in a vile and shameful way. When I talked to the previous manager I accepted her sincere apologies for what happened to me. My safety and that of my girlfriend have been endangered because of new residents who were drunk when I got back from work. According to the previous manager they were evicted at the end of November due to complaints from numerous residents. Moreover I have not had any refund for the support of the curtains that were broken after their workers broke into my home without giving me 48 hours notice to install new windows. It has been more than a month and I have not received any deposit. They also vilely and miserably tried to steal $173.91 from me when my apartment was in perfect condition as evidenced by witnesses( included one of their worker who visited the apartment with me) and videos on my cell phone which I will show in the appropriate forum if they do not give me back what is rightfully mine. When I rented the house I provided documentary proof of my family's economic situation so they know very well that I do not need this money but I demand respect and I feel that my rights are trampled on by their arrogance. Furthermore, I was ignored and it was only thanks to the intervention of my lawyer, that they deigned to answer. On Friday November 4 and on Monday November 21, I received their emails claiming that they had made a transfer but a few days ago after a conversation with a member of my bank I discovered that this money was never sent to me. I sent them another email but I was ignored. They will answer for all this in an appropriate forum. Do not trust these people and choose another place to live."

"If you want problems and for management to wrongfully evict you, move right on in. I have been a tenant for 3 years and experienced no problems with the pervious manger Norma Borunda. Norma helped solve issues in the past and now all of a sudden, she's gone. New management appears and goes by the name of Shawna Reed. Shawna is very rude and disrespectful. I went to the leasing office on 4/26 to speak with Shawna about the text massage she sent me on 4/25 and to put a work order in for my leaky faulty sink. Shawna states that she was sensing attitude and refused to put the work order in. Instead of helping me remedy my sink dilemma, she responds with calling the police. I went to the corporate office the next day 4/28 and spoke with Carla at 1:30pm informing her about the incident that occurred on 4/26 with resulting with Shawna calling the police on me. Carla stated John the regional manager would reach out to me by the end of the day, and he never called me. Then on 4/29 I made another attempt by entering the leasing office to get the rent paid for. She stated that she didn't take cash which made no sense because out of the 3 years of living in this residence I have never paid rent in cash. After no resolution from Shawna and her repeated actions of refusal to solve the issue, I get in contact with corporate the same day. I spoke with Carla for the second time to have John the regional manager contact me. An hour and 45 minutes later John finally gives me a call. During the call I expressed all problems I was having with management . John stated my issue would not get resolved until he got back from vacation on Monday. He states he didn't have any contact information to be reached at and he didn't have a calendar to discuss meeting times on Monday. The lack of customer service and professionalism has diminished at the Wexler. Currently I was told I am being evicted for unknown reasons other than non-payment."

"I’m am extremely disappointed by the staff and the apartments of this location. First of all, I put a down a $300 deposit only to get $235 back after I vacated the premises and was I charged $65 to repaint an apartment that never needed a reprint in the first place. I would understand if it needed a repaint because I painted the apartment a different color or something, but I didn’t. I took very good care of the place and and thoroughly cleaned the apartment before I left. The apartments were extremely cockroach infested, the AC always smelled moldy, Something was always breaking. There was electrical problems when I first moved in and it took three or four times for them to fix it. It was a horrible experience. I would find at least 3 to 4 dead cockroaches every single day in my room, kitchen, bathroom and living room. I regret honestly not taking pictures and sending it to them. I did complain and they sent an exterminator, but it was was extremely bad. Plus I had a horrible experience with a staff named Karla. She was very ghetto and rude to me. She Did not listen what I was trying to say to her about the $65. I told her it was very unfair for them to charge me to repaint it. She acted like she didn’t care and sounded very robotic like she was told what to say. I haven’t heard back from Norma (office manger) about my complaint. I understand people are busy, but nothing from her. I would not recommend this location only because of their roach problem, moldy apartments, and Norma and Karla. Honestly it’s just $65, but I find it completely unfair that they want to repaint an apartment that never needed painting in the first place under my expense. Very unprofessional. ~Sam"