Travelers Inn Phoenix

"This place needs to be shut down, demolished and turned into a parking lot because its vile. The customer service is probably the worst I've ever experienced - they don't reply to you when you do try to confront them and very obviously comment in spanish about you. I got charged more than I got told I would be quoted by Expedia, the floor in the room was filthy - to the point your feet would be black with filth straight after showering. The bathtub was disgusting, with rusted racks for towels and your clothes. The wifi was rubbish or didn't work at all unless you were sat in the lobby with no amenities no breakfast nothing. On our first day we already had issues with the shower and the cards for the door. This seems to be a recurring issue for everyone as there was a line going out the door of the night window with staff too busy smoking and vaping to notice the long line of customers. We asked for a late check out and were given an hour, but approximately 8 mins before our check out was due we receive a rude phone call from Alianna the manager (God knows how she became a manager with that attitude) telling us to leave immediately as we need to leave the room now. I've asked for a late check out in many places before and never received such a rude phone call. When checking out at 12pm, we asked if we could keep our luggage at the inn until our flight much later in the day, Alianna stated she could only keep it until 3pm because thats when the lobby closes which was completely made up as there's signs at the lobby saying it closes at 6pm. However, this then ruined our last day as it meant we couldn't go anywhere in phoenix for a few hours because we had to be back at the inn to collect our luggage. So we decided to sit in the lobby after eating lunch nearby and wait to take our luggage. We then sat there and still past 3pm the lobby was open, we then asked the receptionist why Alianna stated the lobby would be closed at 3pm when it had now gone 4pm and there was no sign of it being closed she nervously replied "I don't know" and then called Alianna in Spanish. We then questioned Alianna and she stated she couldnt keep our luggage until 4:30pm - the time we originally wanted. She stated it is because they can't take liability, when we asked her why she lied and said the lobby would be closed she walked away from us."

"I can’t believe I actually spent $115 to stay here. It was so gross. Two of my three pillows had pee stains on the pillow cases. Also pee stains on the sheets. Bad tv and horrible choice of channels. Think 1990 tv and cable. Really not good. I’d never stay again even if it was free."

"Soon as I turned on the wall light above the bed it fell off the wall and was just hanging by the wires which I told management and they didn't seem to be bothered by it, there was pretty nasty stains on the bedding, the shower didn't get past luke warm at best and ran out of even that within minutes, the door even after I dead bolted didnt even shut properly there was about 1/4 gap between the weather seal and the door jamb, I used my cane to wedge the door shut from the inside while sleeping, the exterior side of the door was so loose i was able to unlock the door with a piece of cardboard as a test and it opened right up so I took my bags with me any time I left, the toilets randomly and quite loudly flush themselves all night long so it's impossible to sleep well. Had I known any of this I'd have stayed across the street for a few bucks more. There are code violations left and right on this place be advised."

"There service here is absolutely Horrible, the lady at the front desk was very rude and curt with me, i had asked for a first floor room, because we had our dogs and stuff to bring in the room. The person never explained or said anything to me, just handed me the receipt, never said a word, and i got a third floor room, and for a third floor this room was way overpriced. I will never stay here again. And the elevator was not working, she did not even tell me about that, very bad."

"The room was dirty, mouldy, and had bugs on the floor. The smoke detector was removed, the ceiling in the bathroom was collapsing. I would recommend you find another place to stay. However, the sheets were clean...."