Southwestern Eye Center

"OK until it was horrible. I was charged for trial contact lenses which was odd as they have always been covered before. Many times there were service charges for things that my insurance covered and I needed to do my own paperwork to be reimbursed. Very difficult to get what I needed. The last visit was the worst. I did my check-in, waited, and was roomed. My exam began. I was at the eye puffer thing when a manager came and told me I needed to leave. Even the technician was confused. You see, I had discovered bed bugs in my home 9 months before. My home was professionally treated and I was absolutely positive that they were completely gone. I even had a re-inspection done. I asked what I could do, if I could reschedule. I was told to get a free and clear attestation from a licensed exterminator and reschedule. This wasn't difficult for me since I had my home treated and re-inspected by one of the best in the valley. I took more time off work, scheduled a new appointment, and provided this requested paperwork. LET ME BE CLEAR -- I PROVIDED THE REQUESTED PROPER CLEARENCE FROM THIS LICENCED AND INSURED EXTERMINATION COMPANY AT THE TIME OF MY SECOND APPOINTMENT!! The manager chose not to accept it. It has now been another year since all of this happened and they call me to let me know I'm overdue for my exam. I hope no one ever sees a single bed bug in their homes. It's not that the bugs were difficult to get rid of when caught early and treated properly, but places like this may treat you as less than human. If you go here and ever see a bedbug in your home... Just lie. I wish I had. 2 stars only because the doctors and technicians were good. Edited to clarify that proper clearance was provided and to take off the star because... frankly their response was upsetting. This place is a joke."

"I scheduled an appointment with this location and they took all my insurance info, ensuring me that they accepted my insurance. Day of the appointment they're calling me saying that they only accept the medical portion of my insurance and that the routine eye exam I scheduled would have to be paid out of pocket... I also asked why I wasn't informed when I scheduled the appointment that they would only take the medical portion of my insurance and the very rude employee I was speaking to said, "It's the patient's responsibility to know what providers they're plan covers.""

"Dr. Kate Trinh gave me a wonderful, senditive post-op (lens replacement, due to catacts()! I am a ling-time patient of Southwestern Eye Center, but had hsd not had the pleasure of meeting Dr. Trinh before!"

"Not sure of her name but very rude and snoby. Brought a wheelchair bound nearly blind lady in for procedure and right off the short redhead lady was rude I'm just a driver but I feel sorry for this lady I brought in .the other girl behind the desk was as helpful as she could be and patient. Man I'm glad it's not me or my relative being brought here .if you don't like helping people? Why would you work with people?"

"I had an allergic reaction to the drops used during an eye exam the previous 2 times. While I was adamant about discussing other options for the eye exam the technician just continued on as if I was not speaking. I also expressed my concern to the eye doctor who told me the drops were required in order to do the exam. I inquired about follow up care if I had a reaction again and I was told to call the office which I did. That was 4 days ago and I still have not received a call back."