Valley of The Sun Institute

"I don't even know where to start with this. It all mostly comes down to a few of the staff. At first they seemed nice, then I started having problems with my bill not matching my payment records (I compared to my credit card history). I tried talking to them about it for months. They use third party billing and the bill that is sent is different than what they give me at the office. Things that were listed as not paid on the bill they had paid at the office. The amounts were different of what I owed at the office vs the bill I was sent by third party. For about three months no matter how much I paid I got the exact same bill. I paid three hundred, same bill, two hundred, same bill, one hundred, same bill. I stopped paying to the third party billing and that is when it stopped. Staff was kind enough to tell me I was an idiot and that since I came in every month my bill was added to. Duh. That's not the issue. Then I got to sit in the patient room nearly in tears and their guy nurse came in and pretended to be concerned, only to walk out and I had the joy of listening to him and the two shrews at the front talk crap. Yep. So fun to hear them talk about what a moron I am- and super fun to be accused of not wanting to pay my bill. I sucked it up bc I was so swamped I did not have time to find a new Dr. The issues kept coming. Once they switched locations and when I showed up for my third visit at the new location the front desk told me I was one of several patients to show up and that they had moved back to their old location. WHAT?! Was it really so hard to TELL us?! Of course by this time the two secretaries from hell were treating me with barely withheld contempt so I wasn't surprised when I showed up and no one bothered to apologize despite getting a phone call from the staff at the old location that I was on my way (it wasted about 45 min of my day on just that issue). I mean, they never bothered to great me when I walked in so an apology would be wishing on a star. As far as Dr Farrell I liked her well enough. I didn't appreciate when she brought her dog to work even though it was a cute little thing- its super unsanitary when you are getting poked with needles. On top of that apparently no one can press "save" on the computer. The nurse takes you in and asks the same questions month after month no matter what you say. "Are you still taking -- -" "Uh no, I didn't feel like it was helping I stopped taking that three months ago. I told the nurse and the Dr each time I came in for the last three months" "Oh! OK I will just add that in here!" Later when I picked up my Rx there it was- as if I hadn't mentioned it eight times over the past four months- the throwaway Rx. Of course I wouldn't bother to tell the secretaries it was easier to just toss the unwanted Rx and answer the same questions every month twice an appointment than to deal with their attitude. My issue with the Dr herself was that I have chronic pain and she wanted me to get off meds, and if I said I was still in pain, or more pain she gave me this narrow eyed look like I was drug seeking and went really quiet. I get that they have to be careful but I only stopped seeing my other Dr because he was a spine surgeon and no longer wanted to do pain management and he was giving me triple the meds she was, and I was ok with going down in meds to see how I would do. When I was still in pain I found it rediculous that I couldn't at least have half what I had been getting from my old dr. My last straw with the Dr was that she wanted me to stop meds altogether and just do natural stuff. I have tried every natural remedy there is. Nothing has ever worked. I'm not against them but if it doesn't work it doesn't work and in the meantime I need to be able to function to live my life. Anyway- I do want to say that aside from the guy the other nurses were sweet and so was the rest of the front desk- aside from the two of course. Unfortunately the two were the main secretaries though."

"Awful practice. I have never met a doctor that is so condescending and rude, and doesn't even look at you. She says one thing and does another. If I were you, pick another pain management doctor!!!!!!"