Carrington College Dental Hygiene Clinic Mesa

"Firstly, I will go back to the beginning of my experience with Carrington, which dates back to the first week of December 2023, I called 3 times and left 2 messages before hearing back from anyone on the 11th. Later I understood her name to be Beth. Secondly, Beth stated that she didn't have any other message from me, aside from the 2nd one. She then told me that they no longer refer patients to Midwestern because they don't send the patients back for their cleaning. Thirdly, after that she curtly and with an unwelcoming if not unpleasant tone, told me about their time requirements and cancellation policy. If time is a challenge because she has to answer (as stated by the Clinic Director) 10 more incoming calls, I would think she doesn't have time to share details like that about another school. Fourthly, I didn't appreciate an insinuation that I would have lied about leaving two messages versus one. What would be the point? Next, I have no qualms with policies as they are made for a reason, however being rude or curt while stating them is completely unnecessary and may eventually result in similar behavior being returned which is ultimately what happened for me when I called back yesterday. Fifthly, the student I met with (Amy) had told me at the end of our first appointment that the next one, which was for the cleaning, would only take about 1 hour. I was surprised that it would be so short but when I came in for that appointment and asked Beth if I could verify what Amy had said about the timing. Beth came back with her standard 1-415 lingo. So, I let her know that the student had stated it would be shorter and I just wanted to check, if possible, to which I continued to receive the same "unpleasantness" from Beth. Sixthly, when I met with Amy, I asked her the same question, but this time she stated the exact same thing Beth said, 1-415. Interesting and confusing. Why now is she changing from the one hour she had stated the last time to the 1-415 lingo. I have a couple of ideas about that... one is I had let her know that I had sent in an email to a B Chavez regarding my prior interaction with Beth. With this being Amy's final rotation before graduating, who is she going to "back"? The patient? Or Beth, the Clinic Manager and B Chavez, the Clinic Director? Lastly and the worst part of all for me, was the email I received today from Brenda Chavez, the Clinic Director. Where she stated there were no messages prior to this week, that I had complained about how long the appointment was going to take, which I absolutely never did, and that I need to go elsewhere in the future. This all brings me to the other idea or reason for why Amy did what she did and possibly to explain the attitude that Beth exudes to clients and apparently may also extend to Brenda, is that I think they are accustomed to/expect people to give them flack for both their time requirements and their cancellation policy. Based on the response from the Clinic Director about what did or didn't take place, I am in complete agreement that I do not need to return there in the future. Free doesn't mean you get to treat people that way or lie about what actually happened."

"As a recent volunteer subject for the students to work on (at this location, in exchange for an excellent exam, x-rays, and teeth cleaning), I want to emphatically thank Camille the hygienist (first and foremost, as she did the great majority of the work examining my teeth), and Beth, who arranged and scheduled my visit, along with giving me my x-rays on a flash drive that I gave to them for that purpose. It was a seamless and very comfortable experience, and every other trainee/student with whom I interacted were all-around professional and courteous at every step. They need good, reliable participants (who won’t cancel/flake out at the last minute), and who have 3-4 hours to spare in a free day; so I highly recommend doing this, as it helps all the excellent prospective dental workers-in-training at Carrington, along with you helping yourself to a high-quality dental exam/teeth cleaning experience, for free!"

"excellent service by the hygienist that rendered the cleaning. Service was great in the clinical aspect. But person in charge of scheduling, is extremely rude. When I called to schedule my appointment she gave me a date and time, but during the call I told her if I could rather give her a call later in the day to see if my husband would be able to take me. I told her I would rather not keep the appointment and call her back. She agreed but failed to delete the appointment, when she called days later to confirm I told her I did not kept the appointment because we both agreed I was going to call back, but instead she kept On telling me that she would not have scheduled the appointment if I wouldn’t agreed to keep it. As I kept wanting to explain in what we agreed on, she just said bye and hung the phone me very rudely. Is very obvious she is incompetent on what she is assigned to do. Has no manners to handle a call."

"Love this place! Being able to help the students and receive a free cleaning is a win-win. The first visit does take some time, but it's well worth it. The students just need to put the hours so they all seemed very skilled already. They have professors overseeing their work if you're concerned, but I've had a great experience every time I've gone"

"What a great experience I had with this school from the time I entered til I left. I am in favor of the no exception to the rule policy which is explained very thoroughly to you when you call. The student can't practice if you don't show up. All staff and the instructor were very professional and friendly. Kareena, the student that worked on me, made me feel comfortable and reassured me at all times. I saw her take direction from her instructor very positively and was pleasantly surprised to see that she was conscientious about not wasting the school's supplies. I will definitely return. Thank you to all involved. Brenda White"