The Clarendon Hotel and Spa (21+ Only)

"21+ motel which is just what we were looking for - no kids! Pool and hot tub were a great temp and size. They were open until midnight which was fantastic! There was live music at the pool and that was fun. Rooftop terrace was nice to hang around. There was some show up there one night but it wasn't our style so didn't attend. The hotel was a little spendy with all the added fees and the rooms were minimalistic. Since the rest of the hotel was great, it helped make the rooms worth it."

"My recent stay at The Clarendon Hotel and Spa, an establishment that markets itself as an exclusive 21+ getaway, turned out to be a study in contrasts and disappointments, far removed from the polished allure of its online presentation. Here's a breakdown of my experience: Initially, the hotel did impress. Its aesthetic, as portrayed online, translated well into the lobby and the initial presentation of the room. This positive start, however, quickly unraveled. Despite a promising entrance, the room's quality did not live up to expectations. The issues were not minor; paint chips littered the walls, contributing to an overall feel of neglect and disrepair. The headboard was crooked, a detail that speaks volumes about the lack of attention to guest comfort and room maintenance. The sink was not quite up to par. Furthermore, the TV remote, missing buttons, became a trivial yet irritating symbol of the room's and by extension, the hotel's, diminished care and quality. While minor issues with amenities might be overlooked in isolation, here they contributed to a broader narrative of a hotel that doesn't live up to its billing. The phrase "good from afar, but far from good" encapsulates the experience perfectly, highlighting the gap between initial impressions and actual experience. The service was a mixed bag. While the front desk staff were friendly and welcoming, a stark contrast was found in the hotel's bar service. The bartender's rudeness was off-putting and lacked the professionalism and hospitality expected in such settings. Considering the overall experience, the price paid was unjustifiable. The expectation of quality, comfort, and service associated with the cost was unmet, leading to a feeling of disappointment and a sense that the hotel did not provide value for the money spent. Despite the friendly front desk staff, the Clarendon Hotel failings in room quality, maintenance, and certain aspects of customer service significantly detract from its appeal. What was marketed and what was delivered were worlds apart. In its current state, I cannot recommend it to others seeking a premium adult-only getaway. Prospective guests would do well to consider other options that ensure the quality and experience justify the expense."

"Room was $100 and I’d say the rooms and property reflects the rate. We had to be moved from our first room because the ac was making loud noises and then stopped working. They put us in an upgraded room which was nice. I was woken up at 8:30 am with them blaring music at the pool area. Maybe I’d understand if it was a Saturday at 3pm but why would a hotel want loud techno music playing on a Monday morning? People are sleeping! I complained to the front desk and the clerk turned it down immediately which was appreciated. Place is kinda ran down but the location is close to downtown and a lot of restaurants and bars. Stay here for the cheap rate and location to downtown but don’t expect to be impressed with the old rooms. Beds are comfortable however ."

"Let me preface this by saying I have stayed here multiple times since 2021 and have stayed in different rooms from the basic king to deluxe king suite and have to say, this is not a 4-star hotel based solely on the rooms. Front desk service is exceptional and to be at the level advertised. Pool, restaurant, and spa are okay. But the rooms, there are many shortcomings that show the cracks. Several similarities between different rooms are as follows: - High amount of scuffing on any waist-height furniture, on lamp shades, and surrounding areas by doors. - Electrical wiring for TVs haphazardly put together and are an eyesore. - Retro and modern decor/furniture that either go exceptionally well together or feel like a room put together from random items found at a Goodwill. - Shower heads that are nice to look at, but water pressure is severely lacking. - Mix of warm and harsh lighting that clash. - Walls have an oddly high amount of covers for what I assume to be for switches and electrical wiring. - Bathroom vanities that are large, but just have a 3-inch rim of countertop space. - Room ventilation is sub-par as I could constantly smell people smoking outside while my air conditioner was running at full-blast. - Beds are comfortable and are possibly the only item up to the standard of a 4-star hotel. I could continue to nitpick, but the list would continue for a lot longer. Why do I nitpick? The Clarendon is supposed to be 4-stars, but the above list of shortcomings are items I don't notice at other 4-star hotels because they don't exist at other 4-star hotels. The basic king rooms are absolutely below the standard of that of Motel 6, with the only good thing about the rooms being the bed itself. I have seen studio apartments in the bad parts of Phoenix be at the same level of these king rooms. The king deluxe suite rooms do appear to have more care taken into them, but that is unacceptable. All rooms in a hotel advertised at this level should have the same care and attention to detail across the board. Most recently, the security has been upped, and I completely understand for the area, but to get to a point where I, as a guest, have to wear a wristband essentially at all times outside of my room is unacceptable and feels less like a hotel and more like a dorm with an out of touch RA. To reiterate, staff and housekeeping are exceptional, but, the ownership and top-level management are not, and it shows by how clean the rooms are, but many problems stem from the facilities and foundation of the hotel. Whether or not ownership has noticed these shortcomings, this is an abysmal hotel in comparison to what is advertised."