Subaru Superstore of Chandler

"I would avoid using their maintenance. I scheduled an express service and this was far from express. Had an appointment at 2:30 and left 2-2.5 hrs later. How is this express? I have had other services here and appointments seem to mean nothing. They have not been on time a single time I have used them. So drop off and leave or find some other place."

"I absolutely love all the people at this store. From the homies in repairs, to the sales people, Especially Caitlin, she’s the best sales person I’ve dealt with. Her manager not so much, and the financial people are just hogwash swill drinkers.i can’t understand how income in with a loan already done and these pickle eaters decide “hey we still need to run your credit” now you don’t you dink, but they still did it without my permission or else I couldn’t take the car home. So screw them. But everyone else was great!"

"The car is perfect for the traveling we are doing. Very comfortable and the features are numerous. A full size spare would make more sense, since the all wheel drive Subaru can be taken into areas away from services. Replacing the donut tire would be the option, although the foam tray would not fit. An aftermarket foam tray to fit a full size spare would be great."

"Most honest dealership we’ve been too and we have lived all over the country. We worked with Tom in Finance and Eddie in Sales. We had such a good experience we returned a few days later to purchase a second car and trade in our 23 year old Suzuki Swift. Eddie was fair and we didn’t have to haggle. He worked to get us a good deal and include extras in our purchase. We absolutely love our new vehicles. Thanks to Tom and Eddie, we had such a seamless, happy experience."

"I feel like this service department is shady. I went there for an oil change and was told that I was in immediate need of new tires because my car was so far out of alignment that the inside of my tires were completely bald. Which they did show me pictures but I was not offered to go back and look at my actual vehicle, so who knows where the photos came from. After they told me that my tires through them would cost $1250 and then they would charge me $129 for an alignment. I told them that I would wanna get a second opinion. So I called Costco and got for brand new tires for $700. I went to brakes plus on Hunt Highway to get my alignment just to find out that my subaru is not out of alignment at all and there’s nothing wrong with it. I would recommend that you go somewhere else, and or get a second opinion before you let them near your vehicle. ***** update. I received a call from the manager letting me know that the part they replaced under warranty (that I didn’t know I needed until after it was already done) required them to do an alignment at Subaru at time of service. So that would explain the report from breaks plus. But it doesn’t explain why my tech told me the price of an alignment and wrote it down? If it was done already then why was I going to be charged for one? Either way. Pay attention for yourself."