Brake Masters #209

"I am so happy with the service I received at Brake Masters. My brakes have been squeaky since I had them replaced, over a year ago at another business. I brought my car to Brake Masters last week to have them checked. My brake pads were still good, but the rotors are glazed over. I was told it doesn’t affect the performance of my brakes, so I didn’t have to replace them. I love the honesty at this Brake Masters! The new manager, Ron, recommended replacing my back brakes if I cannot deal with the squeaking. That’s what I did and I am thrilled. No more embarrassing squeak! Thank you Ron and team! You are the best!"

"Everything was great - service, prices were fair, and good communication - even being short staffed, they really did well to not overpromise anything in terms of time or ability to get things done in the same day - which worked out fine for me as well. The car was ready 3 hours earlier than they stated. Jared was super helpful - appreciated the extra efforts he did to ensure that I could get as much work done and helped me to prioritize what to be done first and saved some jobs for later in a few months."

"Did not have a good experience. At the end of November of 22', we brought our vehicle in for squealing brakes. We were advised the rear pads (3mm) were lower than the front (6mm), so we had the rear pads replaced along with the rotors machined. Now, the interesting part begins...In the beginning of March 23', the brakes start squealing. We took it to Brakes Plus and during their inspection, front pads measure 7mm, the rear pads that were supposedly replaced just a few months prior also measured 7mm. So somehow, over the period of just a few months, the front pads regained thickness, and the rears somehow went through an entire year of wear in just a few months (4000 miles). This is a crazy amount of wear in relation to the small amount of miles. Also, the notes from Brakes plus note a lot of rust on the rear rotors, which again is strange for only a few months in Arizona. I contacted the store Monday evening to express my concern. They did offer us to come in and take a look and warranty the work. However, I notified them I did not have trust in them, and asked for a different solution. The shop manager was not in at the time, so they notified me that I would be getting a call the next business day. After 2 full business days of not hearing a resolution, here I write my review of this shop. Do what you want with this information, I however do not trust the previous folks that worked at this shop (I was told everyone that worked at this shop during this time, is no longer working here...also suspicious)."

"As long as I live here, I won’t go anywhere else for my car maintenance…they were AMAZING!! Joe and Nick were incredibly knowledgeable about all my repairs, talked me through everything, explained them thoroughly and prioritized each repair. I never felt any pressure or “sales tactics” felt like friends trying to help with my car. Afterward, my car is running great and I am forever grateful for my experience at this Brakemasters!!"

"I've never posted a review before, but I'm beyond pissed at this point. I took my car in to have the brakes replaced. A few weeks later I noticed brakes squealing again. I had these guys take another look at my car, and they told me nothing was wrong. I took it to another place and to my surprise the brakes are bear. That will be last time spending money here"