Chapman BMW Chandler

"This people do everything to gave you peace of mind amazing service thank. I think the car to the dealer on Monday and I pick up my car on Tuesday and everything was already done and ready in less than 24 hours they fixed and find and repair my car the most faster inconvenience way for me because they give me a call to see car during the time they supposed to be repairing my car but they do it so quickly amazing job incredible they do all the maintenance required and repairs only $350 for the whole maintenance on mine BMW i3 2014 ranch thunder 10 years old and now it's running like the first day incredible I have 65,000 miles with no inconvenience, thy repair the air conditioning through The warranty"

"We love our 2024 X5 xDrive. Jason Penney from Chapman BMW was extremely helpful in making this purchase a reality. Jason was patient with my wife and I and even set up service installation of some carbon fiber accessories so that upon delivery of the vehicle the final build was exactly what we wanted. Sweet X5 with Carbon Fiber trim, we love it. Thanks Chapmen."

"I want to thank Ladell Player and the Chapman BMW Service Team for helping us get our 2017 X6's original 7 year old batteries changed out with a moments notice. With the holidays coming next week we wanted to ensure there were no unexpected disruptions with a dead battery. Chapman had an available loaner vehicle, which I used to finish my Christmas shopping and hit a bucket of balls at the nearby indoor range. The whole team was very helpful and made a big difference for a Happy Holidays. Thank You Ladell and Chapman BMW Service. Scott"

"Chapman BMW excelled again! I purchased a 2024 840 in July and had a great experience. I have a 2020 M850 that was purchased elsewhere and decided to have it serviced at this dealer based on my great purchase experience. I recently received my vehicle back after being repaired from an accident and scheduled an appointment. I was assigned to Tony as my service advisor. I asked for an inspection just to make sure everything was okay on the car. He went above and beyond! Not only did I receive a video of their findings, but he was proactive in communicating it to my technician at the collision center to ensure it gets taken care of. I have had nothing but EXCELLENT experiences with Chapman and BMW. Thank you, Tony!"

"I have been dealing with Chapman BMW Chandler now for two months. In that time frame I have brought my car in 3 separate times for repairs. The first time I picked up my car the dash was damaged, the sensor issue wasn't repaired, and my A/C was repaired. I paid. The second time I brought the car in I was told the system was reset. I paid more. I picked up the car with the same sensor issues, rough idles, and now intermittent shut offs. The third time, I brought the car in, I was told nothing was wrong, that Chapman would not pay for damages to my dash, and their recommended maintenance was not covered. I picked up my car and immediately encountered ALL the same issues I brought the car in for. I called and my warranty covers repairs. All instructions and service history was in the trunk of the car. This was explained to my service manager upon drop off. I even asked where I would keep the papers so they'd be accessible. I also have only had car maintenance completed by Chapman BMW Phoenix since owning the car. I was referred to Chandler. However, I was told by Chandler after 3 visits, escalated phone calls to management, and texts that "Chapman Chandler has no record of customer history with me". The employees at Chapman Chandler are incompetent and dishonest. I also find it quite rich that they make customers sign disclosures, take ID, and take insurance info for loaner cars to ensure that customers will cover any damages only for my car to be damaged while in their possession and there's been absolutely nothing done about it. Chandler BMW needs service managers to be restaffed and implement practices to ensure their employees are honest."