west elm

"WEST ELM FURNITURE STORE LOCATED AT 2905 E SKYLINE Dr AT LA ENCATADA. WEST ELM HAS LOT'S OF WONDERFUL FURNITURE & BEAUTIFUL DECOR. THERE'S A BEDROOM SECTION WITH BEAUTIFUL MODERN BEDDING. THEY ALSO HAVE MODERN LAMPS & LIGHTING. THEY SPECIALIZE IN LIVINGROOM & DINING FURNITURE. If West elm Doesn't Have What You Want, There Will Be Something INSIDE There Wherhouse. I REALLY ENJOYED LOOKING AT IT ALL. EVERYONE THERE WAS SO POLITE. 02-20-2024"

"I love this store. Really pretty and good quality furniture."

"Was in there today, and out of, pottery barn, and William Sonoma- besides crate and barrel. West Elm was such a pleasant experience for my family today. Maria made sure as a black family, that we felt included in regard to picking out fabrics, and being apart of the purchasing process. She made us feel welcome, and not out of place and treated us like "humans". William Sonoma, and pottery barn could learn from Maria and west elm."

"Nightmarish experience trying to buy a mattress. It was listed “in stock” and expected to arrive 3 weeks after the order was placed. The delivery date kept getting pushed back and it became clear after many calls back to the store and the customer service line that no one at West Elm even knew where the mattress was or had any inclination to take responsibility for the problem. Finally decided to cancel the order and had to jump through so many hoops just to get my money back after waiting 6 weeks for a mattress that never came."

"This rating is based off the entire process of buying and receiving (well, still waiting to receive) a product from West Elm. We bought a bed in March of 2022 and specifically chose it because it was "in stock" on both their website and their store inventory computers. We were told by the West Elm employee that delivery was only about 2 weeks out. In-store workers were friendly and everything in their showroom is very nice. 5 star for in-store experience. However that's were the good ends. Our delivery date passed and nothing. 2 months passed and nothing. We called and they say they are waiting on a single part but don't know when it's coming and can't give a delivery date. 3 months passed and finally they say the product is ready for delivery. They show up on the day and realize West Elm didn't order certain parts needed to build the bed. We called West Elm and they have no estimate date for these parts to get here. So here we are, going on 4 months of waiting for product that was "in-stock". West Elm may have nice items but the headache of actually receiving them is not worth it. There are many other stores that have similar products with much better customer service and delivery service. Go with those guys. You'll probably get your items before we get ours."